Online Customer Service For Dummies

Online Customer Service For Dummies

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Description

Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.
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Product details

  • Paperback | 274 pages
  • 185.42 x 228.6 x 20.32mm | 612.35g
  • John Wiley & Sons Inc
  • Hungry Minds Inc,U.S.
  • Foster City, United States
  • English
  • 076455316X
  • 9780764553165

About Karen Leland

Keith Bailey and Karen Leland are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include AT&T, Oracle, Marriott, and Bank of America.
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