One Stop Communication

One Stop Communication

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Description

This is a guide to a range of communication approaches that might be used in a wide variety of situations. Approaches discussed in this book can be applied when dealing with employees, shareholders and customers. The book distinguishes between information and communication - defined as requiring a dialogue between two or more parties. The author outlines some of the main techniques of communication in two parts: "Skills" and "Challenges".show more

Product details

  • Paperback | 264 pages
  • 158 x 235mm | 503g
  • ICSA PUBLISHING LTD
  • London, United Kingdom
  • 1860720439
  • 9781860720437

Table of contents

Part 1 Skills: active listening; arrogance; electronic transmissions; graphics and illustrations; jargon; problem people; report writing; telephoning; temper; video/TV. Part 2 Challenges: aims; annual report; bad news; community relations; disciplinary interviews; employee reports; induction; interviewing; meetings; mentoring; organization charts; press releases; public relations; VIPs; web site; the Internet.show more