Anthony Lowrie is Professor of Marketing at Minnesota State University, USA. In addition to this post, he is a visiting reader at the University of Surrey, Guildford, UK, currently lives in Massachusetts and works at Emerson College, Boston, USA. Previously, he was an Economic and Social Research Council research fellow at the Judge School of Business, Cambridge University, UK, where he had previously undertaken a PhD in the subject of marketing higher education. He has published on branding higher education, the promotion of relevance in higher education, accreditation of business schools, research networks, service encounters in the classroom, and the influence of professor characteristics on student satisfaction and dissatisfaction. He is co-editor of the Journal of Marketing for Higher Education and founding chair of the American Marketing Association special interest group on Marketing for Higher Education. Jane Hemsley-Brown is Associate Dean (International), and Reader in Marketing Research at University of Surrey, Guildford, Surrey, UK. Jane is the author of over 70 papers and articles on consumer behaviour, choice in education markets and management decision-making, including two books: The Management and Leadership of Education Marketing: Research, Practice and Applications (2013 with Oplatka) and Choosing Futures: Young people's decision-making in education, training and careers markets (2001, with Foskett). Jane is also co-editor of the Journal of Marketing for Higher Education with Dr Anthony Lowrie of Emerson College, Boston, MA, USA.