The OPENframework Systems Architecture Series: Silver Book - Specialisations

The OPENframework Systems Architecture Series: Silver Book - Specialisations

  • Paperback
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Description

Covering IT related services from the viewpoints of service customers and suppliers, this book introduces a unified structure with which to discuss, choose, plan, construct and deliver IT services in an Open Systems world. It identifies the trends which apply to services and presents models to guide and facilitate services thinking for both customer and supplier. It demonstrates the importance of process in the services environment and identifies the different areas where metrics can be applied.show more

Product details

  • Paperback | 138 pages
  • 178 x 235mm | 237g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • 0131012134
  • 9780131012134