Never Split the Difference

Never Split the Difference : Negotiating as if Your Life Depended on It

4.38 (83,146 ratings by Goodreads)
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Description

'This book blew my mind.' Adam Grant, bestselling author of Originals

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations, revealing the skills that helped Voss and his colleagues succeed when it mattered most. In this practical guide, he shares nine effective principles you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, haggling over rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.


'Filled with insights that apply to everyday negotiations.' Business Insider

'Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work.' Joe Navarro, former FBI Special Agent and bestselling author of What Every BODY is Saying
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Product details

  • Paperback | 288 pages
  • 135 x 216 x 21mm | 308g
  • RANDOM HOUSE BUSINESS BOOKS
  • London, United Kingdom
  • English
  • 1847941486
  • 9781847941480
  • 19,531

Review Text

As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it.
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Review quote

Filled with insights that apply to everyday negotiations. * Business Insider * A brilliant book. -- Sharmadean Reid * Guardian * Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster? * Daily Mail * As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it. -- Ultimate Business Book List * Fortune * A stupendous book. * The Week * A master of persuasion. * Forbes * It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients. * Inc. * Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails. * Forbes * A master negotiator . . . [Voss] draws from his high-stakes hostage negotiation experience to teach the same skills to the business world. * Inc. * This book blew my mind. It's a riveting read, full of instantly actionable advice - not just for high-stakes negotiations, but also for handling everyday conflicts at work and at home. -- Adam Grant, Wharton professor and bestselling author of ORIGINALS and GIVE AND TAKE
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About Chris Voss

Chris Voss spent 24 years working for the FBI, culminating in him becoming the bureau's lead international hostage negotiator. In 2007 he left the organisation and, realising that the skills he had acquired were more widely applicable, began teaching negotiation skills at Georgetown University's McDonough School of Business. He has also taught courses at Harvard Law School and is the head of the Black Swan Group, a consulting firm that leads businesses through difficult negotiations.
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Rating details

83,146 ratings
4.38 out of 5 stars
5 55% (45,817)
4 32% (26,362)
3 10% (8,335)
2 2% (1,708)
1 1% (924)
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