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Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. MSSolve is a customer relationship management application which is used within Microsoft for most of the Customer Support department of the software-component. MSSolve is developed on the Microsoft Dynamics CRM platform en replace Clarify CRM from Amdocs. Microsoft started using MSSolve in the North-American support organisation. From that date Clarify was slowly replaced by more and more regions and per Q2 2010 all Microsoft Support organisations that should use MSSolve have started using this new CRM-application. In the autumn of 2010 Clarify is no longer used and before the end of 2010 engineers will not have access to the old CRM application more

Product details

  • Paperback | 80 pages
  • 152 x 229 x 5mm | 127g
  • Cred Press
  • United States
  • English
  • 6136647796
  • 9786136647791