Contributors. Preface. 1. Mixing Methods for Organisational Intervention: Background and Current Status; S. Clarke. 2. Towards a General Holistic Framework for Improving and Controlling Human Activity Systems; G. Bell, et al. 3. Framing: A Meta-Framework for the Use of Mixed-Mode Modelling; J. Davies, V. Mabin. 4. Introducing Forecasting and Monitoring Methods to an SME: the Role of Soft Systems Methodology; J. Boylan, M. Williams. 5. Assessment of the Value of Knowledge Transferred: A Mixed-Mode Approach; K. Dhir. 6. Hard Decisions, Soft Data: Localised Context-Rich Solutions to Problems of New Product Development; M. Enright. 7. The Fundamentals of Yield Management; I. Yeoman, A. Ingold. 8. Management and Wellbeing in the UK; G. Jack, B. Lehaney. 9. The Use of Mixed-Mode Modelling in Determining Best Practice for a Business; M. Nicholls, B. Cargill. 10. A Skill Assessment Process for Information Systems Professionals; M.G. Hunter.