The Mind and Heart of the Negotiator
For undergraduate/graduate-level business courses that cover the skills of negotiation.This text provides an integrated, big-picture view of what to do and what to avoid at the bargaining table, based on the latest research findings. Combining a strong applied flavor with straightforward and lively writing, it presents a unified, and comprehensive overview of the insights, strategies, and practices inherent in successful negotiations, and addresses the most common myths and pitfalls that plague negotiators. It weaves together a wide range of disciplines in its study of negotiation, including economics, psychology, sociology, and organizational behavior.
- Paperback | 378 pages
- 180.8 x 234.2 x 15.2mm | 567g
- 18 Oct 2000
- Pearson Education (US)
- United States
- 2nd edition
Table of contents
I. ESSENTIALS OF NEGOTIATION. 1. Negotiation: The Mind and the Heart. 2. Preparation: What to Do Before Negotiation. 3. Distributive Negotiation: Slicing the Pie. 4. Win-Win Negotiation: Expanding the Pie. II. ADVANCED NEGOTIATION SKILLS. 5. Developing a Negotiating Style. 6. Establishing Trust and Building a Relationship. 7. Power, Persuasion, and Ethics. 8. Creativity and Problem Solving in Negotiations. III. APPLICATIONS AND SPECIAL SCENARIOS. 9. Multiple Parties, Coalitions, and Teams. 10. Cross-Cultural Negotiation. 11. Tacit Negotiations and Social Dilemmas. 12. Negotiating via Information Technology. APPENDICES. Appendix 1: Are You a Rational Person? Check Yourself. Appendix 2: Nonverbal Communication and Lie Detection. Appendix 3: Third-Party Intervention. Appendix 4: Negotiating a Job Offer. References. Subject Index. Author Index.