Managing for Quality in Library and Information Services (2 Days)

Managing for Quality in Library and Information Services (2 Days) : Library Association Training Package

  • Mixed media product

List price: US$926.17

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Description

This course is designed as a modular two-day programme for LIS staff. It can be delivered either as it stands or as 15 separate sessions ranging from 30 to 90 minutes. The course contents include: introduction and objectives; hopes, fears and expectations; the fundamentals of QM; meeting customers' requirements; the role of the team; what makes a quality organization?; helping the morganization achieve its vision; improving teamwork and communications; managing improvement; and problem solving.show more

Product details

  • Mixed media product | 63 pages
  • 210 x 297mm
  • Facet Publishing
  • Library Association Publishing (Own distribution)
  • London, United Kingdom
  • 1856043312
  • 9781856043311

Table of contents

Day one: introduction and objectives; hopes, fears and expectations; the fundamentals of QM; meeting customers' requirements; role of the team; what makes a quality organization?; helping our organization achieve its vision. Day two: introduction and preview; teamworking exercise; improving teamwork and communications; managing improvement; problem solving; summary; review and close.show more