Managing Quality

Managing Quality : An Integrative Approach: International Edition

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Description

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering.This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.show more

Product details

  • Paperback | 476 pages
  • 203 x 254mm | 1,000g
  • Pearson Education (US)
  • Pearson
  • United States
  • 0131227785
  • 9780131227781

Table of contents

I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and International Quality Awards. II. DESIGNING AND ASSURING QUALITY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. Supplement to Chapter 7: Taguchi Design of Experiments. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain. III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement. IV. FOREVER IMPROVING THE QUALITY SYSTEM. 13. Managing Learning for Quality Improvement. 14. Implementing and Validating the Quality System. Appendix. Glossary. Index.show more