Managing Quality

Managing Quality : An Integrative Approach

4.15 (13 ratings by Goodreads)
  • Mixed media product
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Description

For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.show more

Product details

  • Mixed media product | 544 pages
  • 205.74 x 254 x 25.4mm | 1,156.65g
  • Pearson Education Limited
  • Prentice-Hall
  • Harlow, United Kingdom
  • 2 Revised ed of US ed
  • 0131018183
  • 9780131018181

Table of contents

I. UNDERSTANDING QUALITY CONCEPTS. 1. Differing Perspectives on Quality. 2. Quality Theory. 3. Global Quality and Quality Standards. II. QUALITY THEORY. 4. Strategic Quality Planning. 5. The Voice of the Customer. 6. The Voice of the Market. 7. Quality in Product and Process Design. 8. Designing Quality Services. 9. Managing Supplier Quality in the Supply Chain. III. IMPLEMENTING QUALITY. 10. The Tools of Quality. 11. Managing Quality Improvement Teams and Projects. 12. Statistically Based Quality Improvement for Variables. 13. Statistically Based Quality Improvement for Attributes. 14. Six Sigma Management and Tools. IV. FOREVER IMPROVING THE QUALITY SYSTEM. 15. Managing Learning for Quality Improvement. 16. Implementing and Validating the Quality System.show more

Rating details

13 ratings
4.15 out of 5 stars
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4 8% (1)
3 38% (5)
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