Managing The Professional Service Firm
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Managing The Professional Service Firm

4.14 (756 ratings by Goodreads)
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Description

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
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Product details

  • Paperback | 400 pages
  • 152 x 232 x 28mm | 439.99g
  • SIMON & SCHUSTER
  • New York, United States
  • English
  • New ed
  • 0743231562
  • 9780743231565
  • 24,367

Review quote

Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading -- not just for managing partners, but for new associates. James L. HeskettProfessor, Harvard Business School; co-author of "Service Breakthroughs"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers. James L. HeskettProfessor, Harvard Business School; co-author of "Service Breakthroughs"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading -- not just for managing partners, but for new associates. Tom Petersauthor/co-author of "In Search of Excellence, Thriving on Chaos," and "Liberation Management"The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.
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About David H. Maister

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.
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Rating details

756 ratings
4.14 out of 5 stars
5 41% (309)
4 37% (277)
3 19% (142)
2 3% (24)
1 1% (4)
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