Managing the Lodging Operation

Managing the Lodging Operation

4.14 (7 ratings by Goodreads)
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Description

Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.show more

Product details

  • Hardback | 336 pages
  • 177.8 x 248.9 x 22.9mm | 430.92g
  • Pearson Education (US)
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 0131129937
  • 9780131129931

Table of contents

1. Introduction-How to Manage a Hotel. 2. Protecting the Assets: Guests, Employees, Structure and Contents. 3. Protecting the Assets: Financial Controls. 4. Managing Supply and Demand. 5. Improving Employee Performance. 6. Increasing Income: Revenue Management. 7. Increasing Income: Cost Management. 8. Improving Productivity. 9. Managing Customer Service.10. Managing Quality.show more

Rating details

7 ratings
4.14 out of 5 stars
5 43% (3)
4 29% (2)
3 29% (2)
2 0% (0)
1 0% (0)
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