MANAGING BUSINESS SUPPORT SERVICES 2ND EDITION

MANAGING BUSINESS SUPPORT SERVICES 2ND EDITION

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Description

The effective sourcing and management of peripheral support services can provide companies with a crucial competitive edge. However, making the right choice of site, building, IT system, utilities providers and so on and knowing what to outsource and what to keep inhouse requires specialist knowledge and familiarity with "best practice". This guide seeks to offer CEOs and senior directors of the UK's middle market companies the information they need, and to make specialist issues intelligible to non-specialists, to both source and get the most from their suppliers and professional advisors.show more

Product details

  • Book | 288 pages
  • 166 x 230 x 20mm | 580.61g
  • Kogan Page Ltd
  • London, United Kingdom
  • 0749439009
  • 9780749439002

Table of contents

Part 1 The principles of outsourcing and facilities management: the business case for outsourcing non-core service functions; transformational outsourcing - the third generation; the identification of core business processes and their HR and IT implications; the role of support services and FM in the introduction of change management. Part 2 Outsourcing practice and application: support services outsourcing for the private sector; support services outsourcing for the public sector; tendering best practice for outsourcers; the changing workplace - analyzing property and needs; the changing workplace -analyzing space needs; outsourcing health and safety management; integrating multi-sourced and insourced services; across multiple sites; anatomy of the private finance initiative; PPP - conditions for success in public transport; full circle - the return transfer from outsourced to in-house management. Part 3 Commercial and management considerations: procurement - best value criteria for selection; smart outsourcing - the legalities and FM contracts; outsourcing business support services and managing the decision; living with TUPE; HR issues in facilities management; adding value to the finance function; monitoring client/consumer feedback. Part 4 Building on experience: measuring the value of facilities and facilities management; risk management and value assessment; business community planning and management - the role of FM; contract renewal; dispute resolution; customer profiling. Part 5 Case studies: business partnership development - Shell/Sodexho; the design and build process -Aqumen/Mowlem/BaE; a return to insourcing - Radcliffe Hospital, Oxford.show more

Author information

John Hinks is Director of the Centre for Advanced Built Environment Research (CABER). Jonathan Reuvid was an economist and is now a consultant editor for many of Kogan Page's business and management titles.show more