The Manager's Book of Decencies

The Manager's Book of Decencies

3.3 (13 ratings by Goodreads)
By (author) 

Free delivery worldwide

Available. Dispatched from the UK in 2 business days
When will my order arrive?


There is a philosophy of doing business that goes beyond the transfer of goods and services. It calls for a transfer of values known as of small decencies.

This book shows the way.

Steve Harrison, longtime management and corporate culture innovator, knows one simple truth: The long term success of any company, small or large, local or global, depends largely on its culture. Change a company's internal culture for the better, and results skyrocket. But can a manager really adjust the culture of an entire work force, especially in a large corporation? Small decencies make it easy, and in this book Harrison describes dozens of such decencies, all field-tested by the best companies in the world. All represent small changes that produce big results.

Addressing concerns at every level of corporate culture, from the entry level to the CEO's office, Harrison shows how decencies will enhance communication, build teamwork, boost productivity, and create a stronger dedication to a shared mission company-wide. The Manager's Book of Decencies provides real-life examples of small decencies that result in major business impact, and that you can put to use in your company.

What is a Small Decency?

Greet coworkers authentically and personallyRemember to say thank you-or better yet, write thank you notesFor meetings you convene, be the first to sit down and the last to get upWelcome visitors by name. Better yet call them "guests"Answer your own telephoneGive away recognition when things go well; hoard responsibility when they don'tConvey bad news in personWhen you make a mistake, admit it and apologize
The Manager's Book of Decencies delivers a top-to-bottom approach to creating the kind of positive corporate culture, which has shown time and again to improve performance, attract and retain top talent, promote well-behaved organizations, and advance a vision of shared values. This is crucial reading for every manager.
show more

Product details

  • Hardback | 256 pages
  • 158 x 206 x 22mm | 494g
  • MCGRAW-HILL Professional
  • United States
  • English
  • black & white illustrations
  • 007148633X
  • 9780071486330
  • 871,942

Back cover copy

The Definitive Guide to Building a Positive Corporate Culture

"Respect for people is an essential value for anyone who is truly serious about business and organizational success. In The Manager's Book of Decencies, Steve Harrison demonstrates that such respect must not only be visible, it must also be felt by recipients. There is no room in business today for hubris, arrogance or ignorance of this value."-John D. Hofmeister, President and US Country Chair, Shell Oil Company

"An inspiring book guaranteed to raise people's confidence that their small decent gestures will have a notable impact on the well-being of others and the quality of the workplace. Steve Harrison has done a masterful job of uncovering the value of everyday goodness."-Amy Lyman, cofounder and Chair, The Great Place to Work Institute

"This book is a gift to people who long to transform their organization, but feel powerless to do so. Steve Harrison's wisdom and good common sense shows them the way to do just that!"-Jinny Ditzler, author of Your Best Year Yet!

"A trove of simple but powerful ideas you'll wish you had thought of on your own, years ago. I'm inspired to do better."-Trish Carter, President, Dancing Deer Baking Company, Inc.
show more

About Steve Harrison

Stephen G. Harrison, Chairman of Lee Hecht Harrison and former Worldwide Chief of Compliance and Human Resources of Adecco, the worlds largest HR solutions company, presents a road-map all managers can follow to create and sustain productivity, trust, motivation, and engagement the hallmarks of a strong, successful, and well behaved company in todays global market.
show more

Rating details

13 ratings
3.3 out of 5 stars
5 0% (0)
4 38% (5)
3 54% (7)
2 8% (1)
1 0% (0)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X