MAKE THAT CALL

MAKE THAT CALL

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Description

This work offers advice on how to tackle 101 difficult business, and other telephone conversations. Topics covered include: speaking to customers; dealing with authority; talking to employees; controlling personal calls; and coping with miscellaneous calls.show more

Product details

  • Book | 160 pages
  • Kogan Page Ltd
  • London, United Kingdom
  • 0749419113
  • 9780749419110

Table of contents

Managing the telephone; speaking to customers; handling suppliers; dealing with authority; talking to employees; controlling personal calls; coping with miscellaneous calls.show more