MAKE THAT CALL
This work offers advice on how to tackle 101 difficult business, and other telephone conversations. Topics covered include: speaking to customers; dealing with authority; talking to employees; controlling personal calls; and coping with miscellaneous calls.
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- Book | 160 pages
- 25 Apr 1997
- Kogan Page Ltd
- London, United Kingdom
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Table of contents
Managing the telephone; speaking to customers; handling suppliers; dealing with authority; talking to employees; controlling personal calls; coping with miscellaneous calls.