Louder Than Words

Louder Than Words : Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence

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Why is it that some people have all of the elements of success - education, skills, integrity, motivation - but can't seem to move from effectiveness to excellence in their careers? Finally, behaviour expert Joe Navarro reveals the long-sought answer. "Louder Than Words" teaches how to master nonverbal intelligence, the ability to read, interpret, and utilise nonverbal signals-or in poker terms, 'tells' - in the workplace to influence, persuade, and assess others in real time. Drawing on his decades of work in the behavioural sciences, Navarro shows how to use his simple yet powerful comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really 'being said' at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organisation. Following his advice, anyone can jumpstart their career as they discover how to: read body language to understand what others are thinking, feeling, or intending; instantly detect nonverbal cues of concern, disagreement, or doubt-even on the phone; master the all-important first impression; assess clients or interviewees while simultaneously influencing them; recognise habits that send the wrong message, from nail biting to inappropriate attire-and what a person's posture, work practices, workspace, accoutrements, and electronic habits say about them; use settings, seating, and gestures strategically to inspire and captivate; and, become culturally aware and gender-sensitive, from best handshake practices to personal space preferences.show more

Product details

  • Hardback | 256 pages
  • 154.94 x 228.6 x 27.94mm | 408.23g
  • HarperCollins Publishers Inc
  • New York, United States
  • English
  • black & white illustrations, figures
  • 0061771392
  • 9780061771392
  • 257,411

Review quote

"Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success--nonverbal intelligence." -- Robert B. Cialdini, author of Influence: Science and Practice, www.influenceatwork.com "Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer." -- Jack Canfield, co-author of The Success Principles "Joe Navarro has spent his professional life studying nonverbal language, and testing those insights in high-stakes environments. We are fortunate that he is willing to share those insights in this marvelous book. It is a must read for anyone in business (and anyone not in business)." -- Brian J. Hall, Albert H. Gordon Professor of Business Administration, Harvard Business School "Louder Than Words is proof once again that in reading nonverbals, Joe Navarro is a master." -- David Givens, Ph.D., author of Crime Signals and Love Signalsshow more

About Joe Navarro

Joe Navarro was a career FBI agent specializing in nonverbal communications and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today show, the CBS Early Show, CNN, Fox News, and other major media. He lives in Tampa, Florida. Toni Sciarra Poynter is a writer and editor living in New York City.show more