Living Supply Chains

Living Supply Chains : how to mobilize the enterprise around delivering what your customers want

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Living Supply Chains contains much more than its title suggests. This fine book challenges modern managers to consider again the role of supply chains in their businesses and offers genuine answers to the questions they face. John Gattorna highlights the way forward in matching supply and customer demand." Michael Andrews, Director, Tenon Ltd John Gattorna has brought Supply Chain right into the executive suite where it belongs. The opportunity for business leaders clearly outlined in Living Supply Chains is to create real organizational alignment with your end markets, and in the process better comprehend the role leadership and people play in making supply chain an integral part of a High-Performance business." Jeffrey Russell, Managing Partner, Supply Chain Asia Pacific, Accenture The challenge of supply chains has long been omnipresent, but as our world becomes more complex and our supply lines longer, the power of our supply chain management capabilities to create and destroy value is magnified. Why do our supply chains succeed or fail? The answer lies in alignment. The alignment of the needs and values of our customers, our own organisation and our suppliers.
When it works it's truly magnificent, and what makes it work is people. People are at the heart of Living Supply Chains, and the key to a better supply chain future." Jon Bumstead, Strategy & Business Planning Director , DHL EXEL Supply Chain John Gattorna is one of the most original thinkers in the fast-changing arena of supply chain management. He has pioneered the idea of dynamic alignmentwhich is so powerfully presented in this ground-breaking book. If proof were needed that successful companies compete through their supply chain capability, then this fascinating book provides it." Martin Christopher, Professor of Marketing & Logistics, Cranfield School of Management, author of bestselling Logistics and Supply Chain Management "Dr Gattorna has enlivened the book with real examples from around the world .both insightful and highly readable" Ralph Evans, CEO, FAICD J. Sainsbury recently lost share in the market by failing with their supply chain. Wal-mart and Dell won in the market by getting theirs right. Smart supply chains can be decisive.
In the J Sainsbury debacle, there was nothing wrong with the strategy, except no one thought to check if the personnel in the company were capable of delivering such complex and sophisticated plan within such a short timeframe, and they are paying the price now. Unfortunately, this is not an isolated example - it is happening every day. Living Supply Chains is unique in looking beyond the systems and technology of your company, to developing the role of people and behaviour in placing customer-focused supply chains at the heart of their enterprise. Based on John Gattorna's empirical research, Living Supply Chains shows you how to drive the design and management of your supply chains by starting with your customers and understanding their dominant buying behaviours'. In most cases, only 3 or 4 of these will be dominant' and should then be hardwired' into the organization's selling approaches, performance indicators and logistics operations. With quick' diagnostics and guidelines executives can use to rapidly identify and close performance gaps, logistics and supply chain management can finally move from the hands of the functional specialists, to the executives.
Analysts and shareholders alike have recognized that taking back control of this vital area of business will have the most fundamental impact on future share price performance.
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Product details

  • Hardback | 352 pages
  • 153 x 249 x 30mm | 812g
  • FINANCIAL TIMES PRENTICE HALL
  • Harlow, United Kingdom
  • English
  • 0273706144
  • 9780273706144
  • 1,884,966

Table of contents

Living Supply Chains how to mobilize the enterprise around delivering what your customers want Preface Ch.1 Supply chains are the business Why not abandon conventional wisdom and discover the customer? Ch.2 Customer conversations All pathways lead to customers Ch.3 Implementing a multiple supply chain alignment strategy Working with people to deliver the required responsiveness Ch.4 Leading from the front Converting customer insight into successful implementation Ch.5 Continuous Replenishment supply chains Where relationships matter most Ch.6 Lean supply chains Focusing on efficiency and lowest cost-to-serve Ch.7 Agile supply chains Where quick response is paramount Ch.8 Fully flexible supply chains Where nothing is impossible Ch.9 New business models for new supply chains The miracle of embedded alignment' Ch.11 Delivering living supply chains A bridge to the future A final word Appendices Notes Select bibliography Index
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Review quote

'Let's not beat around the bush Living Supply Chains: How to mobilise the enterprise around delivering what your customers want' written by John Gattorna is a revolutionary book. Gattorna manages to finally present us with a groundbreaking theory about Supply Chains while completely managing to underpin it.' Supply Chain Management: An International Journal "This is fundamentally an important book - enlightening, informative and thought provoking... much needed and very relevant" - Logistics and Transport Focus, December 2006 Author Article in World Business October 2006 Extract in Supply Chain Management Review
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About John Gattorna

John Gattorna is Professorial Fellow in Supply Chain Management, and Co-Director, Centre for Supply Chain Research, University of Wollongong.He is also Visiting Professor at Cranfield School of Managment, Cranfield University in the UK, and a regular visitor to Ecole de Management de Normandie/Normandy Business School, Le Havre, France.John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s).Over the last 25 years, John has taught and researched at several universities around the world; consulted to many major multinational corporations, subsequently founding and developing Accenture's supply chain practice in Asia Pacific, and published widely on the emerging subject of 'supply chains'.Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.Today he holds visiting professorial posts in Australia and the UK, and continues his work developing unravelling the complexities inherent in the design and operation of enterprise supply chains.
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6 ratings
4.33 out of 5 stars
5 50% (3)
4 33% (2)
3 17% (1)
2 0% (0)
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