The Little Book of Cases in Hospitality Management : Stories From Industry Practitioners
For hospitality and tourism management courses at the undergraduate level. This book presents a collection of current stories culminated into cases from the real world experiences of industry practitioners. These easy to read thought provoking cases--focusing on all sectors of the industry--provide students with the visceral experiences of practicing middle level hospitality management.
- Paperback | 128 pages
- 150 x 226 x 10mm | 181.44g
- 07 May 2005
- Pearson Education (US)
- Upper Saddle River, NJ, United States
Back cover copy
This book presents a collection of current stories culminated into cases from the real world experiences of industry practitioners. The authors bring a combined experience of over 35 years in lodging, meeting planning, F&B, human resources, strategy, marketing, and destination promotion. The 45 easy to read, thought provoking cases-focusing on all sectors of the industry-provide users with the visceral experiences of practicing middle level hospitality management. Features 45 real world cases culminated from stories extracted from practicing managers in the hospitality industry-including lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation and entertainment venues. A great supplement for entry-level managers in the hospitality industry or operations, marketing, human resources, finance, and administration careers.
Table of contents
I. MICRO CASES FOR MANAGEMENT STRATEGIES. 1. Productivity Enhancement. 2. Leading a Turnaround Strategy. 3. Value-added Restaurant Service. 4. Training Strategies. 5. Turnaround Strategies and Employee Relations. 6. Rules and Progressive Discipline. 7. A New Management Assignment. 8. Dealing with Problem Employees. II. CASE VIGNETTES IN MANAGEMENT & SUPERVISION. 9. The Restaurant. 10. Career Paths. 11. A Comparison of Management Styles. 12. Management and Employee Motivation. 13. The Department Transfer. 14. The Training Scenario. 15. Manager's Reputations. 16. Coaching, Counseling, and Discipline. 17. The Special Restaurant. 18. Subjective Management Practices. 19. Job Opportunities. III. CASE VIGNETTES IN HUMAN RESOURCE MANAGEMENT. 20. Human Resource Management Overview. 21. Recruitment and Retention. 22. Employee Productivity and Value-Added Management. 23. Legal Compliance. 24. Employee Relations and Retention. 25. Employee Retention. 26. Legal Compliance. 27. Recruitment and Selection. 28. Employee Training and Needs Assessment. 29. Employee Compensation. 30. Performance Appraisals and Management Responsibility. 31. Management Communications and Employee Relations. 32. Leadership Development. 33. Employee Motivation and Recognition Programs. 34. Starting and Running an HR Office. IV. HOSPITALITY OPERATIONS CASES. 35. The Invisible Car. 36. Taking Care of the Elderly. 37. There's a Mouse in the House. 38. Forty-Eight Hours. 39. Don't Park Here. 40. The Confused Consultant. 41. Can You Float Me a Loan? 42. The "Sick" Van. 43. The Prejudice Housekeeper. 44. The Overnight "Vigil." 45. The Disappearing Dodge.