The Lean Mindset

The Lean Mindset : Ask the Right Questions

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What company doesn't want energized workers, delighted customers, genuine efficiency, and breakthrough innovation? The Lean Mindset shows how lean companies really work-and how a lean mindset is the key to creating stunning products and delivering amazing services.

Through cutting-edge research and case studies from leading organizations, including Spotify, Ericsson, Intuit, GE Healthcare, Pixar, CareerBuilder, and Intel, you'll discover proven patterns for developing that mindset. You'll see how to cultivate product teams that act like successful startups, create the kind of efficiency that attracts customers, and leverage the talents of bright, creative people.

The Poppendiecks weave lean principles throughout this book, just as those principles must be woven throughout the fabric of your truly lean organization.

Learn How To

Start with an inspiring purpose, and overcome the curse of short-term thinking
Energize teams by providing well-framed challenges, larger purposes, and a direct line of sight between their work and the achievement of those purposes
Delight customers by gaining unprecedented insight into their real needs, and building products and services that fully anticipate those needs
Achieve authentic, sustainable efficiency without layoffs, rock-bottom cost focus, or totalitarian work systems
Develop breakthrough innovations by moving beyond predictability to experimentation, beyond globalization to decentralization, beyond productivity to impact

Lean approaches to software development have moved from novelty to widespread use, in large part due to the principles taught by Mary and Tom Poppendieck in their pioneering books. Now, in The Lean Mindset, the Poppendiecks take the next step, looking at a company where multidiscipline teams are expected to ask the right questions, solve the right problems, and deliver solutions that customers love.
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Product details

  • Paperback | 192 pages
  • 152 x 231 x 11mm | 274g
  • Addison-Wesley Educational Publishers Inc
  • New Jersey, United States
  • English
  • 0321896904
  • 9780321896902
  • 453,240

Table of contents

Preface ix About the Authors xi

Introduction 1

Lean Is a Mindset 3

How Mindsets Work 4

The Fabric of Lean 6

Chapter 1: The Purpose of Business 11

The Rise of Rational Economics 11

Case: Who Are Our Customers? 15

The Rise of Rational Work Systems 19

Case: Working Together at Ford 23

Cooperative Work Systems 26

Case: When Workers Are Volunteers 32

Questions to Ponder 36

Chapter 2: Energized Workers 39

Full Potential 39

A Challenge That Changed the World 45

The Science of Expertise 55

When Can We Trust Intuition? 64

Questions to Ponder 69

Chapter 3: Delighted Customers 71

Ask the Right Questions 71

Solve the Right Problems 75

Design a Compelling Experience 81

Develop the Right Products 92

A Design Toolbox 96

Questions to Ponder 99

Chapter 4: Genuine Efficiency 101

What Is Efficiency? 101

Lessons in Flow: Ericsson 102

Lessons in Speed: CareerBuilder 110

Lessons in Learning: Lean Startup 115

Build the Right Thing: Spotify 119

Questions to Ponder 129

Chapter 5: Breakthrough Innovation 131

Seeing the Future 131

Focus 135

Change the Focus 141

An Innovation Checklist 155

Questions to Ponder 158

Epilogue 159

References 163

Index 169
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About Mary Poppendieck

Mary Poppendieckhas led teams implementing solutions in everything from enterprise supply-chain management to digital media.

Tom Poppendieckhas been an enterprise analyst, architect, and agile process mentor. Their company, Poppendieck LLC, specializes in bringing lean techniques to product development.

The Poppendiecks are the authors of Lean Software Development, winner of the 2004 Jolt Software Development Productivity Award; Implementing Lean Software Development; and Leading Lean Software Development (all from Addison-Wesley).
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