Part1: Leadership and the Influence Process. 1. Introduction. 1. Some Basic Issues in Human Relations 2. Leadership: A Frame of Reference 3. Cultural Perspectives on Understanding People 4. The Process of Understanding people 5. How to Choose a Leadership Pattern 6. The Introduction of Change in Organizations. 7. Participation by Subordinates. 8. The Management of Differences. Part 2: Sensitivity Training: A Personal Approach to the Development of Leaders. Introduction 9. Looking at Ourselves: A New Focus in Management Training 10. A Sensitivity Training Group in Action 11. Sensitivity Training for the Management team 12. Observations on the Trainer Role: A Case Study 13. Phases of Group Development 14. Assessing the Training Impact Part 3: Studies in Organization Introduction 15. A Look at Formal Organization: The Manager Concept 16. A Look at formal Organization: managerial Decision Making 17. Organization in Action: Bureaucracy in a government Laboratory 18. Developing Objectives and Evaluation Procedures in Research Organizations 19. The Impact of Altered Objectives: Factionalism and Organizational Change in a Research Laboratory 20. Problems of Evaluation: The Impact of Interpersonal Relations on Ratings of Performance 21. Assessing Organizational Effectiveness: Job Satisfaction, Productivity and Morale 22. Assessing Organizational Effectiveness: The Multi-relational Sociometric Survey 23. Relations with the Host: Social Research Faces Industry 24. Relations with the Subject: Problems in the Use of Indirect Methods of Attitude Measurement Part 4: Commentaries. Scientific Concern for the Human Factor in Industry George R Bach. Pscyche, Sensitivity and Social Structure Robert Dubin. Management and Human Relations Lyndall F Urwick. Bibliographies. Indices.