The Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results
The Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.
Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.
Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:
- Increase your confidence and impact.
- Communicate more effectively.
- Learn different tools, techniques and approaches when working with different types of people.
- Listen and question effectively.
- Develop rapport and empathy.
- Give better feedback.
- Deal with difficult situations and cope with conflict.
- Paperback | 248 pages
- 140 x 215 x 20mm | 327g
- 06 Nov 2010
- Pearson Education Limited
- FT Publishing International
- Harlow, United Kingdom
Other books in this series
24 Jan 2013
19 Jan 2012
26 Feb 2010
Back cover copy
Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as 'soft skills', but there's nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.
Table of contents
PART 1: THE INFLUENTIAL MANAGER'S GROUND RULES
The Influencing Process
The Working Relationship Model
Why relationships at work are so important
Relationship derailers and how to avoid them
PART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPS
Creating and developing the right impression
Asking Good Questions
Developing Rapport and empathy
Awareness of others
How to Support others
Emotional management and resilience
Being Politically Astute
Working with Diversity
How to develop Judgement
Giving and receiving Feedback
How to Challenge
PART 3: TIPS, TOOLS & TECHNIQUES
How to be appreciative
Non verbal communication
The language of influence
Developing positive relationships
Using both brains to influence
Linking and Building
About Mike Brent
Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent).
Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources.
She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).