The Knowledge Management Toolkit

The Knowledge Management Toolkit : Practical Techniques for Building a Knowledge Management System

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Through knowledge management, companies can build on their intranets, data warehouses, and project management systems to make sure that every key decision is fully informed -- and to stop wasting time "reinventing the wheel". Knowledge management is hot -- and this is the first book to deliver hands-on techniques and tools for making it happen! Leading consultant Amrit Tiwana walks step-by-step through the development of an enterprise Knowledge Management System, demonstrating how to ensure that each step serves as a foundation for the enhancements that will follow. Tiwana shows how to leverage the extensive resources today's organizations already have: intranets, data warehouses and data mining applications, groupware, project management software, and more. Discover how to identify your organization's key knowledge management challenges; how to staff the right team and manage it effectively; and more. With this book/CD-ROM package, knowledge management goes beyond theory -- to cost-effective, real-life solutions!show more

Product details

  • Mixed media product | 608 pages
  • 177.5 x 233.9 x 24.1mm | 902.66g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • 0130128538
  • 9780130128539

Table of contents

I. THE RUBBER MEETS THE ROAD. 1. Introduction. 2. The Knowledge Edge. 3. From Information to Knowledge. II. THE ROAD AHEAD: IMPLEMENTING KNOWLEDGE MANAGEMENT. 4. The 10-Step KM Road Map. IIA. THE FIRST PHASE: INFRASTRUCTURAL EVALUATION AND LEVERAGE. 5. The Leveraged Infrastructure. 6. Aligning Knowledge Management and Business Strategy. IIB. THE SECOND PHASE: KM SYSTEM ANALYSIS, DESIGN, AND DEVELOPMENT. 7. Infrastructural Foundations. 8. Knowledge Audit and Analysis. 9. Designing the KM Team. 10. Creating the KM System Blueprint. 11. Developing the KM System. IIC. THE THIRD PHASE: KMS DEPLOYMENT. 12. Prototyping and Deployment. 13. The CKO and Reward Structures. IID. THE FINAL PHASE AND BEYOND: MEASURING ROI AND PERFORMANCE. 14. Metrics for Knowledge Work. 15. Case Studies. III. SIDE ROADS: APPENDICES. Appendix A: The Knowledge Management Assessment Kit. Appendix B: Alternative Schemes for Structuring the KM System Front End. Appendix C: Software Tools. Appendix D: Resources on the Web. Endnotes and Bibliographic References. Glossary. Index. About the CD. Preface. more

About Amrit Tiwana

Amrit Tiwana is a consultant and Professor of Information Systems at Georgia State University, Atlanta, GA. He also writes a monthly column for IT more

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9 ratings
3.33 out of 5 stars
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3 56% (5)
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