Knowledge Management in Practice
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Knowledge Management in Practice

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This publication gives detailed information on applying knowledge management (KM) practices, procedures and techniques to solve real world problems. The book addresses content management and search engine optimization, capturing and codifying tacit and explicit knowledge, KM in disaster preparedness, action and reaction, how organization should address the KM adoption process, why KM projects fail, and specific industry application of knowledge management.show more

Product details

  • Hardback | 405 pages
  • 156 x 235 x 25mm | 788g
  • Taylor & Francis Inc
  • CRC Press Inc
  • Bosa Roca, United States
  • English
  • 56 black & white illustrations, 18 black & white tables
  • 1466562528
  • 9781466562523
  • 1,773,798

About Anthony J. Rhem

Dr. Anthony J. Rhem serves as the president and principal consultant of A.J. Rhem & Associates, Inc., a privately held knowledge management (KM) consulting, training, and research firm located in Chicago, Illinois. Dr. Rhem is an information systems professional, with over 30 years of experience, a published author, and an educator. He has presented papers on the application and theory of software engineering methodologies, knowledge management, and artificial intelligence. As a KM consultant, Dr. Rhem consistently serves as a KM advisor, KM strategist, information architect, and KM governance strategist. He has played an integral role in the successful implementation of KM systems, KM methods, and KM strategies in several industries, including financial services, insurance, retail, tele- communications, and military. Dr. Rhem has conducted research in the knowledge engineering domain since 2004. His research experience includes conducting webinars through the Principal Investigators Association addressing various research problems and issues; Dr. Rhem received a Small Business Innovation Research (SBIR) phase I grant award for his work on a process to capture and codify tacit knowledge in which he holds a patent. He has also participated in several research projects, playing an integral role in successfully commercializing software methodologies and software products.show more

Table of contents

The Case for Implementing Knowledge ManagementKM Business Case Structure.KM Solution AnalysisSolution Implementation ApproachSoftware MethodologiesRisk AssessmentValue AnalysisROIMetrics and Key Performance IndicatorsKM Business CaseKey LearningsTips and TechniquesBeing Social: Knowledge Management and Social MediaParticipatory Communication CycleKey LearningsTips and TechniquesDude, "Whereâs My Car?": Utilizing Search in Knowledge ManagementInformation ArchitectureThe Role of the Information ArchitectKey LearningsTips and TechniquesThe Age of Discovery: Knowledge Management in Research InstitutionsFive Challenges Faced When Implementing KM in Research InstitutionsKey LearningsTips and Techniques"Where Have All My Experts Gone?": Knowledge Management in Human Resources and Talent ManagementRole-Based KnowledgeRole Knowledge BaseHuman Capital ManagementTalent ManagementKey LearningsTips and Techniques"Sound the Alarm!": Knowledge Management in Emergency and Disaster PreparednessFirst-Responder KM StrategyFactors Influencing the Selection of a KM StrategyAligning the KM Strategy with the Business StrategyKey LearningsTips and TechniquesHappily Ever After: Knowledge Management in Mergers and AcquisitionsLeveraging KM in Company ValuationKnowledge and Economic Value.Contextual IntelligenceKnowledge MappingKnowledge ProfileKey LearningsTips and Techniques"Is There a Doctor in the House?": Knowledge Management in HealthcareKM Model for HealthcareApplying KM to HealthcareKM and Healthcare InformaticsKnowledge Tools and Techniques for HealthcareKey LearningsTips and Techniques"Show Me the Money!": Knowledge Management for Financial ServicesEmpowering Employees to Satisfy CustomersKM Leveraged by Brokerage CompaniesKM Leveraged by Banking InstitutionsBanking KM FrameworkKey LearningsTips and Techniques"Are You in Good Hands?": Knowledge Management in InsuranceInsurance Business ChallengesFocusing on CustomersManaging the Business EffectivelyInsurance Call CenterInsurance KM ModelInsurance KM Systems FrameworkKey LearningsTips and Techniques"Sign Right Here!": Knowledge Management in the Legal ProfessionTalent Management in Law FirmsExpertise LocatorsCompetitive IntelligenceKM Architecture in Law FirmsKey LearningsTips and Techniques"A Mind Is a Terrible Thing to Waste!": Knowledge Management EducationKM Education ProgramsKM at Institutions of Higher EducationKey LearningsTips and Techniques"Big Knowledge!": Knowledge Management and Big DataData, Information, and KnowledgeApplying KM to Big DataSocial Network AnalysisBig Data Sources and KMKey LearningsTips and Techniques"What Have You Done for the War Fighter Today?": Knowledge Management in the MilitaryContinuing KM Challenge of BRACKM PrinciplesKM Strategies in the US ArmyKM Strategies in the US Air ForceKM Strategies in the US NavyKM and BRACKey LearningsTips and TechniquesDrinking the Knowledge Management Kool-Aid: Knowledge Management AdoptionAdoption and the KM Implementation StrategyAdopting KM SystemsImplementing Information ArchitectureOrganizational CultureKey LearningsTips and TechniquesFailure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?Lack of Executive Leadership/SponsorshipKM and the Corporate CultureLack of Monitoring and ControlsKey LearningsTips and TechniquesSummaryReferencesIndexshow more

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