1. Introduction. What Is Wireless Technology? Why Is Wireless Technology Interesting? Who Uses Wireless Technology? Why Now? Wireless Today. Wireless in the Future. Why Consider Wireless Technology Now? How to Use This Book. The Goal-Just Enough Information. Scope. Using the Book.2. How Wireless Can Help. Capabilities and Opportunities. Gain Mobility. Exchange Data When and Where Needed. Locate and Monitor. Simplify Workflow. Alternative to Wired Connections. Benefits. Improve Productivity. Reduce Costs. Increase Revenue. Enhance Customer Satisfaction. Improve Safety. Strengthen Company Image. Sharpen Competitiveness. Approach. It's All About Processes! Example: Improving Field Service. Process Opportunities. Why Start Now? Gain Immediate Business Benefits. Gain Implementation Experience. Be Better Prepared for Future Capabilities.3. How Others Are Using Wireless. The World of Wireless Applications. Voice Applications. Data Applications. Enterprise Applications. Customer Relationship Management (CRM). Field Service. Locating and Tracking. Customer Service. Sales Force Empowerment. Information Access. Data Collection. Inventory Control and Quality Assurance. Safety. Consumer Applications. E-mail. Short Message Service (SMS). Locator Services. Telematics Services. Amusements. Commerce. Internet Access. Telemetry or Asset Monitoring Applications. Wireless Application Examples. Wireless Application Case Studies. Case Study: Atlantic Envelope Company. Case Study: Honeywell. Case Study: Penske Logistics. Wireless Application Resources.4. Recognizing an Opportunity. Is Wireless Technology a Potential Solution? Identifying an Opportunity. Choosing the Best Candidate. Assessing Feasibility. From Business Objective to Implementation Strategy.5. Defining a Solution. Wireless Building Blocks. Wireless Decision Process. Business Requirements. Management Considerations. Solution Requirements. Solution Considerations. Technology Strategy. Implementation Requirements. Implementation Strategy. From Business Requirements to Technical Requirements. Devices. Wireless Applications. Information Infrastructure. Wireless Network. Moving from Requirements to Design. Working Around Wireless Constraints. Rethink Constraints. Switch Paths. Reprioritize Features. Find Creative Workarounds. Break the Problem into Smaller Parts. Phase Your Solution. Example Solutions. Example Architecture: E-mail Service. Example Architecture: Wireless LAN. Example Architecture: Data Capture. Example Architecture: National Tracking and Location.6. Justifying the Solution. Quantifying the Benefits. Identifying Benefits. Types of Benefits. Benefit Characteristics. Measuring Benefits. Calculating the Costs. Costing Issues and Considerations. Hardware Costs. Software Costs. Project/Program Management. Development and Integration Costs. Deployment Costs Recurring Costs. Intangible Costs. Producing the Justification. Analyzing Costs and Benefits. Assessing ROI. Writing the Project Justification Report. Selling the Solution. Presenting the Solution. Demonstrating Feasibility. Building (and Keeping) Internal Support.7. Implementing the Solution. Planning the Implementation. Planning Considerations. Implementation Approach. Deployment Approach. Implementation Roadmap. Managing the Project. Why Projects Fail. Project and Program Management Structures. Business Process Redesign. How to Look at Processes. The Current Situation. Redesigning Processes. Testing Your Design. Implementing the Project. Choosing a Team. Choosing a Methodology. Implementation Preparations. Preparing for the Rollout. Planning. Communications. Training. Installations. Getting Assistance. Consulting Strategies. Choosing the Right Partner. Types of Consulting Firms.8. Management Considerations. Business Considerations. Ownership. Support. Standards. Usage. Privacy. Security. Legal Considerations. Disclaiming Liability. Monitoring Employees or Customers. Device and Data Ownership.9. Solution Considerations. From Concept to Pilot. Benchmark Components. Perform a Proof-of-Concept. Prototype the Application. Pilot the Application. Building in Extensibility-"Agnostic" Design. Securing the Solution. Device Misuse and Theft. Unauthorized Network Access. Data Interception. Viruses. Putting Security in Context.10. Wireless Devices. Device Considerations. Cultivate a New Mindset. Fitness for Purpose Approach. Other Factors Influencing Device Selection. Looking to the Future. Device Features and Issues. Voice Capabilities. Size, Weight, and Portability. Display. Data Input Mechanism. Processing Power. Memory. Durability. Battery Life. Integration. Extensibility. Bundled Software. Third-Party Applications. Personal Information Management (PIM) Capabilities. Internet and E-mail Capabilities. Cost. Device Categories. E-mail Devices. PDAs. Phones. Laptops, Notebooks and Tablet Computers. Special-Purpose Devices. Gadgets. Futuristic Technologies. Accessories and Peripherals. Device Management and Support. Wireless Device Resources.11. Wireless Networks What Is a Wireless Network? Wireless Versus Wired Networks. Do It Yourself Wireless Networks. Versus Purchased Wireless Network Services. The Data Versus Voice Distinction. Wireless Network Features and Issues. Coverage. Bandwidth. Latency. Reliability. Security. Interoperability and Standards. Cost. Wireless Network Options. Wireless Network Types. Infrared. Bluetooth. 802.11x WLAN. Wireless Wide Area Networks. Selecting a Wireless Network. Considerations When Selecting a Wireless Network. Wireless Network Summary. Wireless Network Resources.12. Wireless Applications. Application Development Issues. Application Components. Device Components. Server Components. Partitioning Functionality among Components. Application Design and Development Considerations. Usage Scenarios. Screen Design. Navigation. Information Requirements. Coding the Application. Application Approaches. Leverage Existing Back-End Functionality. Re-Purpose, Transcode, or Clip Web Content. New Application Functionality.13. Support. Technical Support Considerations. Network Management. Device Management. Systems Management. Change Management. Support and Management Tools. Business Support Considerations. Human Support Considerations. Support and Management Resources.Appendix A. Wireless Business Requirements Questionnaire. Why? What are the goals of wireless solution? What is the potential ROI of the solution? What types of benefits are expected? Who is going to fund the implementation? What are the plans for future growth? Who? Who will use the solution? How do users currently do their work? What is the users' level of technology experience? Will the user face any physical constraints in using the application? What are the personal traits and preferences of the users? What will it take to support and manage users? How will the user deal with a loss of power? What? What is the purpose of the wireless application? What kinds of inputs and outputs does the application require? What other things might the user want to do? What kinds of additional applications are desirable? What kinds of processing requirements does the application have? When? What hours of the day will users use the application? In what time zones are users located? Will the application be used concurrently or intermittently? How quickly must information be delivered? (Immediacy) How long does data remain valid? (Latency) How many versions of the same data exist? (Synchronization) How important is data quality? (Integrity) Where? Where do users intend to use the application? If use is primarily local and within a company building, describe the premises. If users will roam, describe the expected locales. What are the conditions like in the user's environment?Appendix B. Solution Providers Offering Wireless Functionality. Device and Accessory Manufacturers. Wide Area Network Carriers and Operators (Voice, Data, Paging, Satellite). Wide Area Network Infrastructure and Tool Providers. WLAN Providers. Middleware Providers (Enabling Services, Platforms, and Tools). Wireless Application Providers. Wireless Internet Service Providers (WISPs). Wireless System Integrators.Appendix C. Glossary of Terms. Index.