The Invisible Bureaucracy

The Invisible Bureaucracy : Unconscious in Organizational Problem Solving

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This book examines the psychological experience of work for members of bureaucratic organizations. It focuses on the obstacles to planning and problem-solving that can arise as a result of the unconscious strategies workers adopt to deal with the psychological structure of their own organisation. Combining interviews of planners and public administrators with an analysis of the psychological dynamics at play in their work place, the author formulates a theory for understanding the nature of problem-solving and concludes with recommendations for dealing with barriers to effective problem-solving. more

Product details

  • Hardback | 222 pages
  • 154.94 x 236.22 x 25.4mm | 544.31g
  • Oxford University Press Inc
  • New York, United States
  • English
  • 0195039610
  • 9780195039610

Table of contents

1. Problem-solving as powerful collaboration: a framework. 2. Confusion about power in bureaucracy: a case example 3. Ambiguous and unequal responsibility and authority 4. Autonomy, shame and doubt 5. Dramatic excape and compensation: case examples 6. A technical defense in practice 7. The advisor as invited intruder: a case example 8. The advisor as reluctant scapegoat 9. Learning and more