Interpreting ISO 9000 for Services

Interpreting ISO 9000 for Services : Solutions from Registered Organizations

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Using actual case studies, Interpreting ISO 9000 for Services: Solutions from Registered Organizations illustrates how to implement a successful ISO 9000 system. Filled with practical ideas, strategies, and tactics that can be tailored to meet the specific needs of an organization, the text guides readers to overcome the limits of a manufacturing perspective and the terminology barriers associated with ISO 9000. In a clear and concise manner, employing service-oriented language, it dispels common misconceptions and translates the standards requirements of each section, so as to provide a thorough analysis of the value and benefits of an ISO 9000-based management more

Product details

  • Hardback | 260 pages
  • 165 x 230 x 25.4mm | 498g
  • Productivity Press
  • Oregon, United States
  • English
  • 0527763365
  • 9780527763367

Table of contents

Preface Acknowledgments Part I Overview The Benefits of ISO 9000 How to Organize and Execute an ISO Registration Project Myths and Misconceptions About ISO 9000 Part II Management Responsibility Quality System Contract Review Design Control Document and Data Control Purchasing Control of Customer-Supplied Product Product Identification and Traceability Process Control Inspection and Testing Control of Inspection, Measuring, and Test Equipment Inspection and Test Status Control of Nonconforming Product Corrective and Preventative Action Handling, Storage, Packaging, Preservation, and Delivery Control of Quality Records Internal Quality Audits Training Servicing Statistical Techniques Part III Life After Resignation The Year 2000 ISO 9000 Family of Standards Appendix A Appendix B Appendix C Appendix D Indexshow more