Interpersonal Conflict

Interpersonal Conflict

3.89 (247 ratings by Goodreads)
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3.89 (247 ratings by Goodreads)

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Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

Instructors and students can now access their course content through the Connect digital learning platform by purchasing either standalone Connect access or a bundle of print and Connect access. McGraw-Hill Connect (R) is a subscription-based learning service accessible online through your personal computer or tablet. Choose this option if your instructor will require Connect to be used in the course. Your subscription to Connect includes the following:

* SmartBook (R) - an adaptive digital version of the course textbook that personalizes your reading experience based on how well you are learning the content.
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Complete system requirements to use Connect can be found here:
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Product details

  • Paperback | 416 pages
  • 185 x 231 x 15mm | 606g
  • McGraw-Hill Inc.,US
  • New York, United States
  • English
  • Student edition
  • 10th edition
  • 38 Illustrations, unspecified
  • 0073523941
  • 9780073523941

Table of contents

Interpersonal Conflict, 10e

Part 1 Conflict Components

CHAPTER 1: The Nature of Conflict
CHAPTER 2: Perspectives on Conflict
CHAPTER 3: Interests and Goals
CHAPTER 4: Power: The Structure of Conflict
CHAPTER 5: Styles

Part 2 Intervention

CHAPTER 6: Emotions in Conflict
CHAPTER 7: Analyzing Your Conflicts
CHAPTER 8: Interpersonal Negotiation
CHAPTER 9: Third-Party Intervention
CHAPTER 10: The Practice of Forgiveness and Reconciliation
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About William Wilmot

William Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.

Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.
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Rating details

247 ratings
3.89 out of 5 stars
5 30% (74)
4 39% (97)
3 23% (56)
2 6% (16)
1 2% (4)
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