Interpersonal Communication

Interpersonal Communication

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Interpersonal Communication, Fourth Edition, by Sarah Trenholm and Arthur Jensen interweaves current research and theory with the skills needed to communicate effectively in today's complex and diverse "global village." This bestseller explains the principles and theoretical underpinnings of interpersonal communication while enriching readers' everyday interactions with new interpersonal skills. The authors' five-point model of communication competence focuses on the keys to becoming a better communicator. Introduced in the first chapter and employed throughout the book, this useful model emphasizes how communication constructs relationships and how relationships in turn encourage or constrain communication practices. Every chapter contains fascinating applications of communication practices. Drawn from anthropology, ethnology, history, psychology, and popular culture, these applications illustrate how the information and skills needed for effective interpersonal communication can enrich people's enjoyment of most of life's activities.show more

Product details

  • Paperback | 448 pages
  • 185.42 x 231.14 x 17.78mm | 657.71g
  • Oxford University Press Inc
  • New York, United States
  • English
  • 4th edition
  • halftones
  • 0195155173
  • 9780195155174

Table of contents

Preface; PART 1: INTRODUCTORY PERSPECTIVES; CHAPTER 1: INTRODUCTION: COMMUNICATION AND COMPETENCE; WHAT IS COMMUNICATION?; Definitions of Human Communication; Characteristics of Communication; A MODEL OF COMMUNICATIVE COMPETENCE; Individual Knowledge and Communicative Competence; Social Context and Communicative Competence; The Link between Process and Performance; SKILL BUILDING: ON TAKING A PROCESS PERSPECTIVE; CHAPTER 2: INTERPERSONAL COMMUNICATION: BUILDING RELATIONSHIPS; WHAT IS INTERPERSONAL COMMUNICATION? THE NATURE OF DYADS; THE ROLE OF INTERPERSONAL COMMUNICATION IN RELATIONSHIPS; What Is a Relationship?; The Characteristics of Relationships; RELATIONAL PATHS: INTIMACY AND DISTANCE; Interpersonal Profiles: Private and Public Paths; Independence vs. Conformity: A Basic Interpersonal Dilemma; BUILDING RELATIONSHIPS: WHAT DOES IT TAKE TO BE RELATIONALLY COMPETENT?; Communication Competence in Relationships; Some Characteristics of Healthy Relationships; SKILL BUILDING: A PREVIEW; PART 2: SENDING AND RECEIVING MESSAGES; CHAPTER 3: NONVERBAL COMPETENCE; WHAT IS NONVERBAL COMMUNICATION?; Spontaneous Communication; Symbolic Communication; The Power of Nonverbal Codes; THE FUNCTIONS OF NONVERBAL CODES: THREE WAYS TO USE THEM; Expressing Meaning; Modifying Verbal Messages; Regulating the Flow of Interaction; THE STRUCTURE OF NONVERBAL CODES: SEVEN CHANNELS FOR MESSAGE MAKING; Proxemics; Physical Appearance; Gaze; Facial Expression; Kinesics; Vocalics; Tactile Communication; BALANCING NONVERBAL CODES: COMPENSATING AND RECIPROCATING; Equilibrium Theory; Compensating and Reciprocating in Everyday Life; THE INTERPLAY OF VERBAL AND NONVERBAL COMMUNICATION; SKILL BUILDING: COMMUNICATING FEELINGS; Expressing Feelings; Reflecting Feelings; CHAPTER 4: VERBAL COMPETENCE; WHAT IS LANGUAGE?; Differences between the Verbal and Nonverbal Codes; Characteristics of the Verbal Code; THE FUNCTIONS OF LANGUAGE; THE STRUCTURE OF LANGUAGE: THREE LEVELS OF MEANING; Semantic Meaning: Language at the Level of the Word; Syntactic Meaning: Language at the Level of the Utterance; Pragmatic Meaning: Language at the Level of the Speech Act; LANGUAGE, POWER, AND POLITICS; Linguistic Determinism: The Sapir-Whorf Hypothesis; Language, Thought, and Action: Language and Naming; Group Membership and Language Use: Discourse and Identity; SKILL BUILDING: INITIATING CONVERSATION; Initiating Talk; Using Free Information During Conversation; Closing Conversations; CHAPTER 5: RELATIONAL COMPETENCE; WHAT ARE RELATIONAL MESSAGES?; The Nature of Relational Messages; Sending Relational Messages; Relational Messages and Relational Definition; THE CONTENT OF RELATIONAL MESSAGES; Sending Dominance Messages; Indicating Emotional Tone; Showing Similarity; Defining Episodes; Indicating Intimacy; HOW RELATIONAL MESSAGES AFFECT US; Confirming and Disconfirming Messages; Paradoxes and Double Binds; PRAGMATIC PATTERNS AND RELATIONAL SEQUENCES; Looking for Meaning in Patterns; Patterns versus People: The Locus of Dyadic Communication; The Problem of Punctuation; Types of Patterns; SKILL BUILDING: EMPATHY AND PERSPECTIVE-TAKING; PART 3: INTERPERSONAL PROCESSES; CHAPTER 6: INTERPRETIVE COMPETENCE: HOW WE PERCEIVE INDIVIDUALS, RELATIONSHIPS, AND SOCIAL EVENTS; WHY IS SOCIAL COGNITION IMPORTANT IN INTERPERSONAL COMMUNICATION?; Social Cognition and the Reception of Messages; Social Cognition and Action; Social Cognition and Control; Communication and Changes in Social Cognitions; THE STRUCTURE OF SOCIAL COGNITION; How the Mind Works; Types of Cognitive Structures; THE PERCEPTUAL PROCESS: AN OVERVIEW; Creating Structure, Stability, and Meaning; Selective Exposure and Attention; Interpreting and Organizing Stimuli; FOUR PROCESSES IN INTERPERSONAL PERCEPTION; Sizing Up Situations; Sizing Up People; Sizing Up Relationships; Explaining Behavior: Attribution Theories; SKILL BUILDING: BECOMING A COMPETENT LISTENER; Types of Listening; Developing Listening Skills; CHAPTER 7: ROLE COMPETENCE: ADAPTING TO SOCIAL EXPECTATIONS; BEING PART OF THE GROUP: FOLLOWING SOCIAL RULES; Social Control and Conformity Pressures; The Nature of Social Roles; CHOOSING OUR ROLES; Social Support and Role Identity; Commitment and Role Identity; Rewards and Role Identity; HOW SOCIAL ROLES AFFECT COMMUNICATION; Gender Roles and Communication; Communication as Performance; Communication and Story-Telling; SKILL BUILDING: BECOMING MORE MINDFUL; Mindfulness and Open-Mindedness; Increasing Mindfulness; CHAPTER 8: SELF COMPETENCE: ESTABLISHING INDIVIDUAL INDENTITIES; THE SELF IN HISTORY; SELF-CONCEPTS: GAINING INDEPENDENCE FROM SOCIAL ROLES AND RULES; What Is the Self-Concept?; Self as Narrative; Self as Cognitive Schema; Self as Behavioral Indicators; Self as Relational Achievement; Self as Internal Dialogue; INDIVIDUAL DIFFERENCES AND INTERPERSONAL COMMUNICATION; Communicator Style; Rhetorical Sensitivity; Communication Apprehension; Attachment Styles; Intimacy Motivation; SKILL BUILDING: IMPROVING COMPETENCE THROUGH SELF-DISCLOSURE; What Is Self-Disclosure?; Mastering the Rules of Self-Disclosure; CHAPTER 9: GOAL COMPETENCE: INTERPERSONAL INFLUENCE; COMMUNICATION AND STRATEGIC INTERACTION; Instrumental, Relational, and Identity Issues; Symbolic Role-Taking and Social Sensitivity; UNDERSTANDING OTHERS' NEEDS; The Need for Rewards; The Need for Stability and Consistency; The Need for Self-Respect; Summary: Choice and Motivation; IDENTITY AND INFLUENCE: SOURCE CHARACTERISTICS; Power and Interpersonal Influence; Self-Presentation Strategies; Influence as Self-Persuasion; PLANNING PERSUASIVE MESSAGES: COMPLIANCE-GAINING STRATEGIES; Kinds of Message Strategies; The Structure of Requests; INTERPERSONAL INFLUENCE AND GOAL COMPETENCE; SKILL BUILDING: BECOMING MORE ASSERTIVE; PART 4: RELATIONAL CONTEXTS; CHAPTER 10: FAMILY INTERACTION PATTERNS; MAINTAINING FAMILY TIES; THE FAMILY AS A SYSTEM: STRUCTURE AND FUNCTION; Family Structures; The Functions of the Family; THE EVOLVING FAMILY: CALIBRATING CHANGE; The Dynamics of Change in the Family; Strategies for Coping with Change; FAMILIES IN HISTORY; FAMILY COMMUNICATION PATTERNS; Interaction Patterns in the Family as a Whole; Interaction Patterns in Family Subsystems; COMMUNICATIVE COMPETENCE AND THE FAMILY; Family and Interpretive Competence; Family and Role Competence; Family and Goal Competence; Family and Self Competence; Family and Message Competence; SKILL BUILDING: COMMUNICATING TO COMFORT; CHAPTER 11: INTIMATE RELATIONSHIPS: CREATING DYADIC IDENTITIES; HAVE PEOPLE ALWAYS HAD INTIMATE RELATIONSHIPS?; HOW ARE INTIMATE RELATIONSHIPS FORMED TODAY?; Defining Private Bonds; Friendships and Romantic Relationships; Influences in Defining Intimacy; The Creating of Intimate Relations; INTERPERSONAL ATTRACTION: OPENING THE DOOR; Duck's Filtering Theory of Attraction; Interpersonal Magnets: Factors that Pull Us Together and Push Us Apart; THE CLOSER THE BETTER: REVEALING SELF TO OTHER; Stages of Development in Friendship; Stages of Development in Romantic Coupling; TWO CLOSE FOR COMFORT: MAINTAINING IDENTITY IN INTIMATE RELATIONSHIPS; Balancing Self-Identity and Relational Identity; Stages of Relationship Dissolution; COMMUNICATIVE COMPETENCE AND INTIMATE RELATIONSHIPS; Intimacy and Interpretive Competence; Intimacy and Role Competence; Intimacy and Self Competence; Intimacy and Goal Competence; Intimacy and Message Competence; SKILL BUILDING: MANAGING INTERPERSONAL CONFLICT AND STRESS; Positive Aspects of Interpersonal Conflict; Mismanaged Conflict; Effective Feedback During Conflict; Conflict Containment; CHAPTER 12: PROFESSIONAL RELATIONSHIPS: COMMUNICATING WITH COLLEAGUES AND OTHER STRANGERS; INTERPERSONAL COMMUNICATION IN PUBLIC SITUATIONS; The Public Realm in History; Participants in Public Interactions; Criteria for Managing Public Interactions; INTERPERSONAL COMMUNICATION IN PROFESSIONAL DYADS; Communicating in the Supervisor-Subordinate Relationship; Communicating in the Helping Professions; Communicating with Strangers: Customer Relations; Managing the Office Romance; INTERPERSONAL COMMUNICATION IN GROUPS AND ORGANIZATIONS; Interpersonal Relationships in Small Groups; Interpersonal Communication in the Organization; PROFESSIONAL RELATIONSHIPS AND COMMUNICATIVE COMPETENCE; Professional Relationships and Interpretive Competence; Professional Relationships and Role Competence; Professional Relationships and Self Competence; Professional Relationships and Goal Competence; Professional Relationships and Message Competence; SKILL BUILDING: CREATIVE CONFLICT MANAGEMENT AND NEGOTIATION; Choosing Your Conflict Style; Taking a Problem-Solving Approach to Negotiation; Rules for Cooperative Problem Solving; CHATPER 13: CULTURAL AND HISTORICAL INFLUENCES: COMMUNICATION COMPETENCE IN CONTEXT; CULTURAL INFLUENCES; American Cultural Patterns; Ethnic, Regional, and Class Differences; Communicating Across Culture; Barriers to Intercultural Understanding; COMMUNICATIVE COMPETENCE AND CULTURE; Culture and Interpretive Competence; Culture and Role Competence; Culture and Goal Competence; Culture and Self Competence; Culture and Message Competence; HISTORICAL INFLUENCES; The Colonial Period (1600-1780); The Early Industrial Period (1830-1880); The Modern Period (1900-1960); COMMUNICATIVE COMPETENCE AND HISTORICAL CHANGE; History and Interpretive Competence; History and Role Competence; History and Goal Competence; History and Self Competence; History and Message Competence; SKILL BUILDING: INCREASING SENSITIVITY TO CONTEXT; Adapting to International Differences; Increasing Subcultural Understanding; References; Indexes; Illustration Credits; Each chapter ends with a section called, "Process to Performance," which includes Review Terms, Suggested Readings, Topics for Discussion, an Observation Guide, and Exercisesshow more

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21 ratings
3.47 out of 5 stars
5 19% (4)
4 33% (7)
3 33% (7)
2 5% (1)
1 10% (2)
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