Internet Phone Services Simplified (VoIP)

Internet Phone Services Simplified (VoIP)

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Internet Phone Services Simplified gives you the most basic need-to-know information and then teaches you how to get the most out of your VoIP phone services:



Understand how broadband VoIP, Internet VoIP, and VoIP Chat services work
Learn about and compare different services, their advantages, and their limitations
Subscribe to a service, install equipment, and troubleshoot issues that might arise
Integrate services into your home, including reusing your existing house telephone wiring and phone handsets
Extend VoIP throughout your home by using multiline, extendable cordless phone systems
Take advantage of VoIP features, including virtual phone numbers and listening to voicemail using your computer while traveling

Internet phone services offer great advantages over existing telephone systems, allowing you to save money and make and receive calls using high-speed and broadband services. To help you take advantage of all that the Internet has to offer, Internet Phone Services Simplified provides you with an illustrated guide to understanding, selecting, and setting up voice over IP (VoIP) phone services.



Internet Phone Services Simplified isn't overly technical-you'll get just what you need so that VoIP doesn't seem like a mystery and so that you can make good choices about Internet phone services.



Provides a full-color illustrated and simple approach to learning about VoIP
Follow step-by-step instructions for selecting and installing VoIP at home
Explore new Internet telephony features and services

Approved for Technical Accuracy by The Geek Squad



This book is part of the Networking Technology Series from Cisco Press (R), the only authorized publisher for Cisco Systems (R).
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Product details

  • Paperback | 176 pages
  • 198.1 x 248.9 x 10.2mm | 362.88g
  • Cisco Press
  • Indianapolis, United States
  • English
  • Illustrations (chiefly col.)
  • 1587201623
  • 9781587201622

Back cover copy

"Internet Phone Services Simplified" gives you the most basic need-to-know information and then teaches you how to get the most out of your VoIP phone services: Understand how broadband VoIP, Internet VoIP, and VoIP Chat services work Learn about and compare different services, their advantages, and their limitations Subscribe to a service, install equipment, and troubleshoot issues that might arise Integrate services into your home, including reusing your existing house telephone wiring and phone handsets Extend VoIP throughout your home by using multiline, extendable cordless phone systems Take advantage of VoIP features, including virtual phone numbers and listening to voicemail using your computer while traveling Internet phone services offer great advantages over existing telephone systems, allowing you to save money and make and receive calls using high-speed and broadband services. To help you take advantage of all that the Internet has to offer, "Internet Phone Services Simplified" provides you with an illustrated guide to understanding, selecting, and setting up voice over IP (VoIP) phone services. "Internet Phone Services Simplified "isn't overly technical-you'll get just what you need so that VoIP doesn't seem like a mystery and so that you can make good choices about Internet phone services. Provides a full-color illustrated and simple approach to learning about VoIP Follow step-by-step instructions for selecting and installing VoIP at home Explore new Internet telephony features and services Approved for Technical Accuracy by The Geek Squad This book is part of the Networking Technology Series from Cisco Press(R), the only authorized publisher for Cisco Systems(R).
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Table of contents

Part I Internet Telephony Fundamentals

Chapter 1 Traditional Phone Systems

In the Beginning

Rise of the Machines

Ma Bell

Breaking Up the Happy Family

Mobile Telephone System

Internet

Consolidate, Merge, and Acquire

Important Things to Know About the PSTN

Chapter 2 Voice over IP (VoIP)

Circuit Switching and Packet Switching

How VoIP Works

VoIP Signaling

How VoIP Carries a Conversation

VoIP Features

Power in VoIP Networks

Putting It All Together

Chapter 3 Advantages of Broadband Phone Services

Lowering Your Monthly Phone Bill

Infrastructure Costs

Transport Costs

Regulatory Compliance

Taxes and Fees

Phone Number Flexibility

Keeping Your Same Phone Number

Virtual Phone Numbers

Online Call Management

Voice Mail

Call Forwarding

Call Logs

Click to Dial

Summary of Advantages

Chapter 4 Knowing Your Limits

Reliability

It's Electric

Reliance on Broadband and the Internet

Voice Quality

911 and E911

How 911 and E911 Works

The Challenge for VoIP

Solutions

Summary of Limitations

Chapter 5 From the Geek Squad Files

Part II Choosing an Internet Phone Service

Chapter 6 Inventory of Broadband Phone Services

Internet VoIP Phone Services

Cable VoIP Digital Phone Services

VoIP Chat Services

Summary of Broadband Phone Services

Chapter 7 Selecting an Internet Phone Service

What Will I Use It For?

What Is My Backup Plan?

Power

Backup Line

Keeping a Minimal PSTN Line

Which Service Should I Choose?

Looking at Total Costs

Is It Reliable Enough?

Does It Have the Features You Need?

Are Specialized Devices Supported?

Revisiting Safety and 911

Comparing Plans

Summary

Chapter 8 Selecting VoIP Equipment

Cable VoIP Service Equipment

Internet VoIP Service Equipment

Choosing a Terminal Adapter

What Do the Internet VoIP Providers Offer?

VoIP Chat Service Equipment

Summary

Chapter 9 From the Geek Squad Files

Part III Going VoIP at Home

Chapter 10 Connecting the VoIP Equipment

Starting Point

Connecting Cable VoIP Service

Connecting Internet VoIP Service

Signing Up for Service

Installing a Stand-alone Terminal Adapter

Installing an Integrated Router/Terminal Adapter

Connecting VoIP Chat Service

Making a Test Call

911 or E911 Registration

Summary

Addendum: Manually Configuring Terminal Adapters for Home Networks Using

Static IP Addresses

Chapter 11 Making VoIP Accessible Throughout Your Home

Using Cordless Phones with VoIP

Separate PSTN and VoIP Lines

Two-Line Cordless Phones

Using Your Home Telephone Wiring with VoIP

Introduction to Home Telephone Wiring

Getting Access to Two Lines

Home Wiring with Cable VoIP Service

Home Wiring with Internet VoIP Service

Issues with Multiple Handsets

Overloading Your Terminal Adapter's Ringer Equivalence

Number

Simultaneous Handsets Off Hook

Multiline VoIP Services

Specialized Phone Devices

Fax

TiVo and Satellite Receiver Boxes

Home Security/Alarm Systems

Summary

Chapter 12 Using Wireless Networks to Extend VoIP

Wireless Bridges

Wireless Phone Jacks

Summary

Chapter 13 Troubleshooting: Can You Hear Me Now?

Classify the Trouble

Service Connection Problems

Voice Quality Issues

Broadband Speed

Broadband Network Quality

Other Issues

Dialing-Related Issues

Getting Additional Help from Your VoIP Provider

Summary

Chapter 14 From the Geek Squad Files

Part IV VoIP Chat Services

Chapter 15 VoIP Chat Services

Instant Messaging

Client-Server

Peer-to-Peer

Internet Messaging with Voice

Summary

Chapter 16 Using Skype and Google Talk

Installing and Using Skype

Improving Your Audio Quality

Calling People Who Have "Real" Phones (and Phone Numbers)

Getting Calls from People Who Use "Real" Phones

Installing and Using Google Talk

Adding Contacts in Google Talk

Using Google Talk

Summary

Chapter 17 The Future of Telephony

A Review of What We Have Now

The Cost Battle: Consumers Versus Companies and Governments

System Convergence

Future Use Scenario

Mitigating Factor No. 1: Intrasystem Cooperation

Mitigating Factor No. 2: Battery Life and Size

Conclusion

Chapter 18 From the Geek Squad Files

Glossary



1587201623TOC041806
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About Neil Anderson

Jim Doherty is the director of marketing and programs with Symbol Technologies' industry solutions group. Prior to joining Symbol, Jim worked at Cisco Systems (R), where he led various marketing campaigns for IP telephony and routing and switching solutions. Jim has 17 years of engineering and marketing experience across a broad range of networking and communications technologies. Jim is the coauthor of Cisco Networking Simplified and Home Networking Simplified and the author of the "Study Notes" section of Cisco CCNA Exam #640-607 Flash Card Practice Kit. Jim is a former Marine Corps sergeant; he holds a B.S. degree in electrical engineering from N.C. State University and an M.B.A. from Duke University.



Neil Anderson is a senior manager in enterprise systems engineering at Cisco Systems and is currently responsible for enterprise wide-area networking, branch-office networking, and teleworking systems architectures. Neil has more than 20 years of diverse telecom experience, including public telephone systems, mobile telephone systems, IP networks, wireless networking, and home networks. Neil has held roles in research and development, systems engineering, and technical marketing. Neil is the co-author of Home Networking Simplified. At Cisco Systems, Neil leads the development of network systems architectures, including voice over IP (VoIP), wireless LAN (WLAN), and security technologies, for enterprise and small-business customers. Neil holds a bachelor's degree in computer science.
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