International English for Call Centres
Written in a lively and personal style using examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.
- 210 x 294 x 14mm | 539.77g
- 25 Jan 2011
- Macmillan Education
- London, United Kingdom
Barry Tomalin and Suhashini Thomas