International English for Call Centres

International English for Call Centres

  • Paperback

List price: US$45.86

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Description

Written in a lively and personal style using examples from real-life situation to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer advice and practice on how to improve communication along with resources to improve English language skills and knowledge of life in the UK.
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Product details

  • Paperback
  • 210 x 294 x 14mm | 539.77g
  • London, United Kingdom
  • 0230638961
  • 9780230638969

Author information

Barry Tomalin and Suhashini Thomas
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