Interlibrary Loan and Document Delivery

Interlibrary Loan and Document Delivery : Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries

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A must-have for librarians and their staffs working at all levels from beginner to expert

Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today's ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.

Interlibrary Loan and Document Delivery also serves as a practical handbook on today's ILL department that works as a learning tool and as a professional reference. This no-nonsense book provides the practical information you need to deal with day-to-day ILL operations, including copyright law (with specific examples); the use of OCLC ILLiad, an ILL request management software program; personnel issues (hiring, motivating, training, etc.); fair use; photocopy services; resource sharing; and sample daily timelines for borrowing and lending. The invaluable list of resources is organized into sections such as background information, borrowing (verification), laws and regulations, and technology (databases, ILL management systems, software, and standards).

Interlibrary Loan and Document Delivery is your guide to:

department organization

service expectations

consortia and library networks

locating bibliographic records and potential suppliers

receiving and processing materials

international lending considerations

electronic resource licensing

reciprocal agreements


and much more!

Interlibrary Loan and Document Delivery also includes appendices of national, state and local loan codes, and customized ILL request management system e-mail and print templates. This book is an essential resource for librarians and their staffs working at all levels from beginner to expert.
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Product details

  • Hardback | 166 pages
  • 152 x 216 x 17.78mm | 431g
  • Routledge Member of the Taylor and Francis Group
  • New York, United States
  • English
  • 0789031280
  • 9780789031280

Table of contents




Chapter 1. Introduction to Interlibrary Loan


Interlibrary Loan: A Working Definition

Understanding the Interlibrary Loan Department

Departmental Organization

ILL Service from a Patron Perspective

Review Your Requests

Service Expectations



Patron Borrowing Policy

Other Programs/Services

Copyright Considerations for Patrons


Chapter 2. Governing Policies for Interlibrary Loan

National Interlibrary Loan Code

State and Local Codes

Consortia/Library Networks

Reciprocal Agreements

Other Laws and Regulations

Chapter 3. Borrowing

Sample Daily Timeline

Borrowing Procedures and Workflow

Request Forms

Searching for Suppliers



Managing Request Files

Receiving Materials

Updating Requests

Processing Materials

Delivery of Materials

Renewal Requests

Returning Materials

Damaged Books



Chapter 4. Lending

Sample Daily Timeline


Renewal Requests


Overdue Items

International Lending Considerations

Interlibrary Lending Policy

Chapter 5. Copyright in the Interlibrary Loan Department


What Is Copyright?

Duration of Copyright

What Is "Fair Use"?

Section 108 of the Copyright Act: Limitations on Exclusive Rights: Reproduction by Libraries and Archives

CONTU Guidelines

Copyright and Publishers

Copyright Clearance Center (CCC)

Items Older than Five Years

Requesting Items Owned by Your Library

Indicating Copyright Compliance

Copyright Considerations for Lending

Retention of Request Forms

Copying Entire Copyrighted Works

Electronic Resource Licensing and Interlibrary Loan

Chapter 6. Management of the Interlibrary Loan Department

Human Resources



Quantitative Measurement (Statistics)

Qualitative Assessment

Chapter 7. Additional Considerations

Distance Education

Document Suppliers

Library Photocopy Service

Medical Libraries


Borrowing Verification

Laws and Regulations

Laws and Regulations Copyright



Management Assessment and Evaluation

Management Costing

Professional Development Associations

Professional Development Discussion Lists

Professional Development Recommended Reading


Technology Bibliographic Utility

Technology Databases

Technology Interlibrary Loan (ILL) Management Systems

Technology Software

Technology Standards


Appendix A. National Interlibrary Loan Code

Appendix B. Supplementary Material to the National Interlibrary Loan Code

Appendix C. Statewide ILL Codes Texas

Appendix D. Reciprocal Agreement

Appendix E. ILLiad E-Mail and Print Templates

Appendix F. ILL Technology Directory


Reference Notes Included
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Rating details

13 ratings
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3 62% (8)
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