Innovation in Public Services

Innovation in Public Services : Theoretical, Managerial, and International Perspectives

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In response to changes in internal needs, external organizational environments, and the expectations of shareholders - most notably, citizens and politicians - innovation is now an important common-place aspect of governance and the running of public service organizations. Given the ongoing financial and economic crisis, which presents a significant challenge to public service organizations (PSOs), there is a growing need to establish innovative strategies in order to survive the crisis, and provide the basis for future sustainable growth. This book contributes towards the discussion of PSO innovation through theoretically informed empirical studies of innovation across a range of theories, topics and fields. Studies examine the role of citizens, managers, and public service organizations; the adoption, diffusion, implementation, and management of innovations; collaboration, communication, and information technologies; and decision-making, ethical principles, HR management, leadership, and procurement.
The studies - which examine the situation in a range of countries in Europe and Asia - cover a range of different organizations such as non-profits, health service organizations, and local governments. This book was originally published as a special issue of Public Management Review.
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Product details

  • Hardback | 300 pages
  • 156 x 234 x 17.53mm | 544g
  • Taylor & Francis Ltd
  • London, United Kingdom
  • English
  • 1138949825
  • 9781138949829
  • 2,329,500

About Stephen P. Osborne

Stephen P. Osborne is Chair of International Public Management and Director of the Centre for Service Excellence, at the University of Edinburgh Business School, Edinburgh, UK. Louise Brown is a Reader in the Department of Social and Policy Sciences at the University of Bath, UK. Richard M. Walker is Chair Professor of Public Management in the Department of Public Policy, and Associate Dean in the College of Liberal Arts and Social Sciences, at the City University of Hong Kong, Hong Kong.
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Table of contents

Introduction Richard M. Walker, Stephen P. Osborne, Louise Brown 1. Internal and External Antecedents of Process Innovation: A review and extension Richard M. Walker 2. The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery Sara R. Jordan 3. Multiple Institutional Logics in Health Care: 'Productive Ward: Releasing Time to Care' Judith van den Broek, Paul Boselie and Jaap Paauwe 4. Strategies for Introducing Organizational Innovation to Public Service Organizations Alexandra Collm and Kuno Schedler 5. Innovation-Oriented Culture in the Public Sector: Do managerial autonomy and result control lead to innovation? Jan Wynen, Koen Verhoest, Edoardo Ongaro and Sandra Van Thiel, in cooperation with the COBRA network 6. From Hero-Innovators to Distributed Heroism: An in-depth analysis of the role of individuals in public sector innovation A.J. Meijer 7. Innovation in the Public Procurement Process: A study of the creation of innovation-friendly public procurement Hans Knutsson and Anna Thomasson 8. Evaluation of the Impacts of Innovation in the Health Care Sector: A comparative analysis Maria Cucciniello and Greta Nasi 9. Mandate Versus Championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China Xufeng Zhu 10. Determinants of Innovative Behaviour in Flemish Nonprofit Organizations: An empirical research Bram Verschuere, Eline Beddeleem and Dries Verlet 11. Exploring Managerial Mechanisms that Influence Innovative Work Behaviour: Comparing private and public employees Rune Bysted and Kristina Risom Jespersen 12. Diffusion and Assimilation of Government Microblogging Liang Ma
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