Incontact

Incontact

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Description

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. inContact, Inc. is a provider of on-demand contact center software. The inContact platform has grown from an Automated Call Distributor with skills-based routing, Computer Telephony Integration and Interactive Voice Response with speech recognition, to include an online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. inContact is used by approximately 600 global contact centers of all sizes and has more than 300 employees. The company carved a niche for itself in the $28.7 billion contact handling market by being the first to combine Software-as-a-Service contact routing and agent optimization software with a national connectivity network of phone and internet.show more

Product details

  • Paperback | 68 pages
  • 152 x 229 x 4mm | 113g
  • Log Press
  • United States
  • English
  • 6136684578
  • 9786136684574