Improving Organizational Performance

Improving Organizational Performance : The Cube One framework

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This book presents a new model for understanding and improving organizational performance.

A discussion of the existing literature on organizational performance provides students with a solid foundation for understanding the principles of the Cube One framework, which shows that the key to organizational success is a balancing act between attracting and retaining employees, customers, and resources. The multi-stakeholder approach is backed up by empirical evidence, and supplemented with cases about well-known companies (Google, Zappos).

After reading this book, students of organizational behavior, HRM, and management will understand the ingredients needed for organizational excellence.
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Product details

  • Paperback | 272 pages
  • 152 x 229mm
  • London, United Kingdom
  • English
  • 30 Line drawings, black and white; 15 Tables, black and white
  • 1138951757
  • 9781138951754

About Richard E. Kopelman

Richard E. Kopelman is professor of management at the Zicklin School of Business, Baruch College, USA. His research focuses on improving work motivation, productivity, and organizational performance. He has published in several key journals, including the Academy of Management Journal, Decision Sciences, Organizational Behavior and Human Performance, and the Journal of Applied Psychology.
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Table of contents

Part I: Introduction to the Cube One Framework 1. The Cube One Framework 2. Enterprise-Directed Practices 3. Employee-Directed Practices 4. Customer-Directed Practices Part II: Examining Survey and Longitudinal Market Capitalization Data 5. Survey Data 6. Longitudinal Data: Examining Causes and Effect Part III: Examining Cases through the Lens of the Cube One Framework 7., Four Seasons, and Nordstrom 8. Google versus AltaVista 9. Continental Airlines: From Worst to First 10. The Mayo Clinic and Hospital Performance Part IV: Application of the Cube One Framework: Diagnosis and Intervention 11. Eat Well, Exercise, and Get a Good Night's Sleep 12. Getting to Cube One
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