Implementing Service and Support Management

Implementing Service and Support Management

  • Electronic book text

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Description

This title contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Developed with a hands-on approach and authored by several widely respected practitioners and experts, the title provides advice and assistance on how best to implement service management using the experience of those with a strong track record of success in "the real world". The book: provides a holistic view for setting up a Support Center and provides a reference for Support Managers as they evolve their existing Support Center, provides prescriptive guidance to implementing ITIL(R) processes and other Support Center processes not in ITIL, provides a focus on operational metrics for the Support Center.show more

Product details

  • Electronic book text | 444 pages
  • Van Haren Publishing
  • Netherlands
  • 9087537441
  • 9789087537449