Implementing IS0 9001

Implementing IS0 9001 : 2000: The Journey from Conformance to Performance

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ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners!-- The realist's guide to ISO 9001:2000 -- internal audits, choosing registrars, ensuring customer focus, measuring results, and much more.-- Dell's Asset Recovery Business (ARB): A start-to-finish ISO 9001 case study, from the insiders who made it happen!-- Moving ISO 9001 from "cost center" to "profit center"!To maintain their ISO 9001 certifications, organizations worldwide must upgrade to the brand-new ISO 9001:2000 standard. In this book, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. The book's focus isn't on mere "conformance: " it shows companies how ISO 9001:2000 can support their key strategic initiatives -- and how to move ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including the new process model; the latest and most effective internal auditing techniques; how to select a registrar; how to reflect the new standard's requirements for customer focus and management involvement; and much more. In a start-to-finish ISO 9001 case study, the authors show how Dell's Asset Recovery Business (ARB) has gone beyond mere "compliance, " leveraging ISO 9001:2000 standards to build a fully integrated business management system that uses continuous improvement models to drive operational excellence and profitability.show more

Product details

  • Hardback | 368 pages
  • 190.5 x 241.3 x 38.1mm | 875.45g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • w. figs.
  • 0130619094
  • 9780130619099

About Tom Taormina

TOM TAORMINA founded Productivity Resources LLC and is now Managing Partner. He has been a facilitator for companies such as Dell, Ford Motor Credit, and Burlington Northern Railroad. He has developed and delivered seminars on Self-Directed Work Teams for The University of Houston's Center for Advanced Management Practices, and on Conflict Resolution for NASA at the Johnson Space Center. Taormina currently specializes in helping companies enhance their strategic business initiatives through ISO 9000.KEITH A. BREWER, ASQ Certified Quality Manager, is Senior Manager, Quality and Business Management Systems, in the Asset Recovery Business (ARB) at Dell Computer Corporation.show more

Table of contents

Foreword. Introduction. 1. The ISO 9001 Imperative. ISO 9001:2000:What It Is and What It Isn't. Write Down What You Do. Do What You Write Down. Verify That You Are Doing It. Training Is Critical. ISO 9001 Makes Creative Processes More Efficient. ISO 9001 Is a Launch Pad for Success. The Language of ISO 9000. Why Does It Prevail? Results of Certification. Why Achieve Certification? When Certification Is Not Appropriate. Why Us and Why Now? Is It an Investment or an Expense?2. A History of ISO 9000. 3. A Case Study at the Dell Computer Asset Recovery Business. Phase 1. Phase 2. Summary.4. The 2000 Revision. 5. The Relationship Among ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. 6. The Five Clauses of ISO 9001:2000. 4 Quality Management System. 5 Management Responsibility. 6 Resource Management. 7 Product Realization. 8 Measurement, Analysis, and Improvement.7. ISO 9001 Implementation and Transition Strategy. Small Companies. Medium-Sized Companies. Larger and More Mature Companies. Organizations Transitioning from Earlier ISO Standards.8. Strategic and Tactical Planning. The Plan Outline. The Tactical Plan.9. The Implementers and Internal Audits. Successful Internal Auditing.10. Selecting a Registrar. 11. Customer Focus and Results Measurement. What Is a Customer? Measuring Results. Continual Process Improvement.12. Concurrent and Industry Segment Standards. 13. Key Success Strategies. Write Down What You Do. Implementing the Processes. A Review of Other Key Strategies.14. ISO 9001 as a Profit Center. 15. The Teachable Business Model. The Teachable Business Model.Appendix A: ISO-Babble and Audit-Babble: A Glossary of ISO 9000 Terms. Appendix B: Sample Quality Manual. Appendix C: Crosswalks Between ISO 9001:1994 and ISO 9001:2000. Appendix D: An Audit Checklist for ISO 9001:2000. Appendix E: Functions Within a Quality Management System. Index. About the Authors.show more

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