Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)

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Now fully updated for the new Cisco CAPPS 300-085 exam, Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide is your Cisco (R) authorized learning tool for CCNP (R) Collaboration preparation. Part of the Cisco Press Foundation Learning Series, it teaches advanced skills for designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified Communications applications, devices, and networks. Author Chris Olsen shows how to effectively use Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and Cisco TelePresence Management Suite in production environments. He begins by introducing the server platforms and overlays that are the basis for all Cisco Unity Connection design and integration. Next, he presents in-depth coverage of a wide range of essential tasks-from user configuration to voicemail redundancy, configuring Cisco Jabber Mobile, to provisioning Cisco Prime Collaboration. Each chapter opens with a list of topics that clearly identifies its focus. Each chapter ends with a summary of key concepts for quick study, as well as review questions to assess and reinforce your understanding. Throughout, configuration examples and sample verification outputs illustrate critical issues in network operation and troubleshooting. Whether you are preparing for the CCNP Collaboration certification exams or you are just interested in learning about how to deploy and operate Cisco collaboration applications, you will find this book to be an invaluable resource. Shows how to integrate Cisco Unity Connection with Cisco Unified Communications Manager or other PBXs Covers configuring Cisco Unity Connection users, templates, service classes, distribution lists, security, LDAP, dial plans, and call management Walks through Unified Messaging single Inbox configuration Shows how to design, integrate, and configure feature-rich branch office messaging solutions with Cisco Unity Express Explains Cisco Unified IM and Presence components, design, integration, deployment, and feature configuration Covers Cisco Jabber and Cisco Jabber Mobile configuration Guides you through deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Introduces Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco (R) as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification more

Product details

  • Hardback | 464 pages
  • 197 x 231 x 27.94mm | 930g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 1587144476
  • 9781587144479
  • 557,241

About Chris Olsen

Chris Olsen , CCSI, CCNP, along with numerous other Cisco voice and data center specializations (in addition to Microsoft, VMware, and Novell certifications), has been an independent IT and telephony trainer, consultant, author, and technical editor for more than 22 years. He earned his Bachelor of Science in Mechanical Engineering and Master of Science in Mechanical Engineering at Bradley University in the 1980s. Chris has been a technical trainer for more than 22 years and has taught more than 60 different courses in Cisco, Microsoft, VMware, and Novell. For the past nine years, he has specialized in Cisco and Microsoft Unified Communications, along with Vmware virtualization and Cisco data center technologies. He has done a wide array of IT and telephony consulting for many different companies. Chris and his wife, Antonia, live in Chicago and Mapleton, more

Table of contents

Introduction xxii Chapter 1 Designing and Deploying Cisco Unity Connection 1 Physical Server Choices for Cisco Collaboration System Applications 2 VMware vSphere ESXi Virtualization 3 Physical and Virtual Architecture Comparison 3 Virtual Machine Encapsulation and Files 4 Typical Versus Custom Virtual Machine Creation 5 OVA Template for Cisco Unity Connection 7 Resizing Virtual Machine Resources 8 Shares and Reservations 9 Virtual Switch and NIC Teaming 11 NIC Teaming 12 Storage Overview 13 Sizing and Scaling Cisco Unity Connection Servers 14 Active-Active, High-Availability Deployment 16 Cisco Unity Connection Deployment Options 17 Single-Site Deployment 17 Centralized Multisite Deployment 18 Decentralized Multisite Deployment 19 Traffic-Pattern Evaluation Example 20 Centralized Cisco Unity Connection System Example 21 Cisco Unity Connection Networking 21 Cisco Unity Connection Links 23 Digital Networking with Active-Active Pairs 24 Voice Profile for Internet Mail 24 HTTPS Networking 25 Cisco MediaSense Overview 27 Cisco MediaSense Five-Server Deployment 28 Cisco MediaSense Virtualization and Platform Overlays 30 Video Compatibility Matrix and Network Topology 31 Video Network Topology 31 Design Guidelines for Video Greetings 32 Video Greetings Operation 32 Call Flows 33 Leaving or Retrieving a Message 33 Additional Call-Flow Options 34 Voice-Messaging Call Flows in SRST and AAR Mode 35 SRST and Cisco Unity Connection 35 AAR and Cisco Unity Connection 36 Summary 37 Review Questions 37 Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager 39 Cisco Unity Connection Administration 40 Cisco Unified RTMT 40 Cisco Prime Licensing for Voice Messaging 41 Add Cisco Unity Connection in Cisco PLM 42 Cisco Unity Connection Integration Options 43 Cisco Unity Connection SCCP Integration 44 Cisco Unity Connection SIP Integration 45 Cisco Unity Connection Integration Troubleshooting Tools 46 On-Net and Off-Net Calls 47 Call Forward Options 48 Cisco Unity Connection Call Routing 49 Port Monitor 50 Default Call-Routing Behavior 51 Direct Call Routing 52 Forwarded Call Routing 53 Integration Considerations 54 Summary 55 Review Questions 55 Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service 57 Cisco Unity Connection Class of Service 58 User Access to Features 59 Cisco Unity Connection User Templates 59 User Template Example 60 User-Creation Options 61 Cisco Unity Connection User 62 Password Settings and Roles 63 User Transfer Rules 64 Greetings 65 TUI Experience 66 Alternate Extensions 66 Voice Mailbox 67 Mailbox Stores and Membership 68 Message Aging Policy and Mailbox Quotas 68 Private Distribution Lists 69 Notification Devices 70 Summary 71 Review Questions 71 Chapter 4 Configuring the Cisco Unity Connection System 73 Cisco Unity Connection System Settings Overview 74 General Settings Versus User Settings 75 General Configuration 76 Time Zone Usage 77 Cisco Unity Connection Distribution Lists 79 Cisco Unity Connection Authentication 80 Check for Trivial Passwords 82 Roles 82 Cisco Unity Connection Restriction Tables 83 Cisco Unity Connection LDAP Integration 84 Import of Users from LDAP Server 84 Imported User 86 Phone Number Conversion 87 Search Base 88 LDAP Filter 89 Import of Users from CUCM 91 Imported CUCM User 91 Summary 92 Review Questions 93 Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management 95 Cisco Unity Connection Dial Plan Components 96 Comparing Dial Plans 96 Dial Plan Example 97 Cisco Unity Connection Call Handler Types 98 Cisco Unity Connection Call Handler Comparison 99 Call Handler Reachability 99 Auto-Attendant Example 100 Call Handler Templates 101 Call Handler Template Options 102 Caller Input 104 Default Call Handler Flow 105 Greeting Analysis 106 Caller Input Analysis 106 Operator Call Handler 108 Operator Not Available 108 Goodbye Call Handler 109 Directory Handler 109 Interview Handler 111 Summary 112 Review Questions 113 Chapter 6 Configuring Unified Messaging 115 Unified Messaging Terminology 116 Single Inbox High-Level Architecture 116 Single Inbox Functionality 117 Unified Messaging Benefits 117 Exchange E-mail Integration Options 118 Cisco Unity Connection Deployment Options 118 Security, Compliance, and Discoverability 119 Message Synchronization Architecture 119 Synchronization Behavior 120 Configure Integrated Messaging 121 Account Verification 122 Task List to Set Up Unified Messaging Single Inbox 122 Exchange Mailbox Moves 123 Back Up and Restore of Mailboxes 124 Summary 124 Review Questions 125 Chapter 7 Troubleshooting Cisco Unity Connection 127 Troubleshooting Cisco Unity Connection 128 Reorder Tone 129 Call Forward to Cisco Unity Connection 129 Route Pattern Affecting Call Forward 130 Login Not Working 131 PIN Not Accepted 131 MWI Issues 132 MWI Status 134 Wrong Greeting 134 Rules and Conditions 134 Time Schedule 135 Voice Messages 135 Call Handler Transfer Issues 136 Call Handler Issues 136 AAR and Cisco Unified SRST Issues 137 Cisco Unified RTMT 138 Cisco Unity Connection Performance Counters 139 Cisco Unity Connection Session Performance Counters 139 Alert Properties 140 Reporting in Cisco Unity Connection 141 MWI Troubleshooting 142 Macro Traces 143 Summary 143 Review Questions 143 Chapter 8 Deploying Voice-Mail Redundancy in Branch Offices 145 Introduction to Cisco Unity Connection SRSV 146 Specifications for Virtual Platform Overlay 147 Cisco Unity Connection SRSV Solution 147 Cisco Unity Connection SRSV Licensing 148 Limitations in Cisco Unity Connection SRSV Mode 149 SRSV Configuration Checklist for Branch Sites 149 Activate Cisco Unity Connection SRSV 150 DNS, Domains, and Self-Signed Certificates 150 Cisco Unity Connection SRSV Menu Overview 151 SRSV Configuration Checklist for Headquarters Site 151 Set Up Headquarters Cisco Unity Connection 151 Automatic Provisioning and Polling 153 Monitor the Provisioning and Polling Status 153 Replicate System Distribution List 154 Troubleshooting Issues in Provisioning 154 Summary 155 Review Questions 155 Chapter 9 Designing and Deploying Cisco Unity Express 157 Cisco Unity Express 158 Cisco Services-Ready Engine 159 User Access 160 CUE Auto-Attendant 160 Schedules 161 Integrated Messaging 162 Distribution Lists 162 Notifications 163 Notification for Scheduled Backup 164 CUE Integration 164 Deployment Models 165 Voice Messaging System Comparison 168 Summary 168 Review Questions 168 Chapter 10 Integrating Cisco Unity Express with Cisco Unified Communications Manager Express 171 Voice Mail Integration on CUCM Manager Express 172 Service Module 172 Dial Peer Configuration 174 Voice Mail Access for SCCP Phones 175 MWI for SIP-Controlled IP Phones 175 MWI Options 176 MWI Outcall 177 MWI Using SIP Notification Messages 178 MWI SIP for Ephone-dns 179 Transcoding 180 Connecting and Initiating Cisco Unity Express Module 182 Software Installation 183 Software Versions and Licenses 184 Configure SIP Triggers for Default Applications: Voice Mail 186 Configure MWI Outcall Directory Numbers 187 Configure MWI Using SIP Notify 188 Summary 190 Review Questions 190 Chapter 11 Configuring Cisco Unity Express User Accounts and Features 193 System Settings 194 Authentication Rules 194 Subscribers 195 User Import 196 Mailboxes 196 Mailbox Defaults 197 Adding Mailboxes 197 Distribution Lists 198 Schedules and Holidays 199 Web Inbox 200 Message Notification 202 Privilege Levels 203 Cisco Unity Express VoiceView Express 204 Integrated Messaging 206 Summary 207 Review Questions 207 Chapter 12 Configuring Call Routing with Cisco Unity Express Auto-Attendant 209 Cisco Unity Express Auto-Attendant Overview 210 Cisco Unity Express Auto-Attendant Operation Example 210 Cisco Unity Express Auto-Attendant Features 211 Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison 212 Cisco Unity Express Auto-Attendant Configuration Checklist 213 Prompts 213 Administration via Telephone 214 Default System Scripts 215 Call Flow 216 Application Ports 216 Editor Express 217 Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts 218 Scripts 219 Summary 219 Review Questions 220 Chapter 13 Troubleshooting Cisco Unity Express 221 Call Processing to Messaging System Call Flow 222 CUCM Express 222 Cisco Unity Express Troubleshooting 224 Logging 225 Cisco Unity Trace Tool 226 Using trace Commands via CLI 226 GUI Macro Feature 228 SIP Troubleshooting 230 SIP Call Flow 230 Troubleshooting SIP Issues 232 Troubleshooting MWI Issues 233 Troubleshooting Mailbox Issues 234 Interpreting TUI Sessions 235 Summary 236 Review Questions 236 Chapter 14 Designing and Deploying Cisco Unified IM and Presence 239 CUCM Presence Introduction 240 CUCM Presence 241 Indicators for Speed-Dial Presence 242 CUCM Call Presence 242 CUCM Subscribe CSS 243 CUCM Presence Groups 244 Cisco Unified Communications IM&P Introduction 245 Microsoft Integration 246 OVA Template for Cisco Unified Communications IM&P 247 Cisco Unified Communications IM&P Cluster 248 CUCM Deployment Options 249 Service Discovery 250 Quality of Service 250 Cisco Jabber Port Usage 251 Enterprise Instant Messaging 252 Multicluster Deployment 252 Federated Deployment 253 Microsoft Skype for Business Federation 254 Mapping of Presence Status 255 Federation Preparation 256 Summary 257 Review Questions 257 Chapter 15 Describing Cisco Unified Communications IM and Presence Components and Communication Flows 259 Cisco Unified Communications IM&P Architecture 260 Cisco Unified Communications IM&P Cluster 261 Cisco Jabber Login Flow 262 Remote Access for Cisco Jabber Without VPN 263 Cisco Jabber Information Flow in Deskphone Mode 264 Cisco Jabber Information Flow in Softphone Mode 265 Cisco Jabber in Phone-Only Mode 265 Cisco Jabber and Voice Mail 266 Cisco Jabber and Conferencing 266 Integration with LDAP for Cisco Jabber 267 Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange 268 Summary 269 Review Questions 269 Chapter 16 Integrating Cisco Unified Communications IM and Presence 271 Set Up CUCM for Presence 272 Checklist for CUCM Setup 273 Cisco Jabber UC Services 274 Implementing Cisco Unified Communications IM&P 275 Checklist for Cisco Unified Communications IM&P Setup 276 Cisco Unified Communications IM&P Services 277 Cisco Jabber Service Discovery 279 Service Discovery: Domain 280 Service Discovery: Operating Mode 280 Cisco UDS SRV Record 282 SRV Records 282 DNS SRV Record Priorities and Weights 283 Troubleshoot DNS SRV Entries 284 Methods of Installation 285 Create a Custom Installer with Microsoft Orca 286 Summary 287 Review Questions 287 Chapter 17 Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber 289 Configure Cisco Jabber in Softphone Mode 290 Legacy Client Settings 291 Cisco Jabber UC Services 291 Visual Voice-Mail Interface for Cisco Jabber 292 Cisco Jabber in Softphone Mode 293 Cisco Jabber Account Options 294 Connection Status 294 LDAP Profile Test 295 Upload Jabber-Config File to TFTP Server 297 Voice-Mail Profile Test 298 Configure Cisco Jabber in Deskphone Mode 299 Cisco Jabber in Deskphone Mode 299 Cisco Jabber in Phone-Only Mode 300 Summary 301 Review Questions 302 Chapter 18 Configuring Cisco Jabber Mobile and Integrating Directory Servers 303 Cisco Jabber Framework Alignment 304 Configuration URL 305 Legacy Client Settings 306 Video Features 306 Dial-via-Office Reverse Calling 307 Low-Bandwidth Mode 308 URL Handlers 309 Secure Cisco Jabber on Mobile 309 Add Cisco Jabber in CUCM 310 Cisco Jabber User Configuration XML File 310 Cisco Jabber Configuration Sources 311 Cisco Jabber Contact Sources 312 Contact Lookup 313 Cisco UDS Directory Access 314 Photo Support 315 Summary 316 Review Questions 316 Chapter 19 Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components 319 System Dashboard 320 Cisco Unified IM&P Reporting 320 Presence Viewer 322 System Troubleshooter 322 Cisco Jabber Connection Status 324 Troubleshoot Common Cisco Jabber Issues 325 Cisco Unified IP Phone Cannot Be Selected 325 In Softphone Mode, Telephony Is Not Possible 326 Users Are Not Shown as on the Phone During an Active Call 327 End User Cannot Log In to Cisco Jabber 327 Search for Contacts Returns No Results 328 End User Cannot Control the Cisco Unified IP Phone 9971 328 Trace Filter Settings 328 Troubleshoot SIP Integration 329 Summary 330 Review Questions 331 Chapter 20 Deploying Cisco Collaboration Systems Applications with Cisco Prime (TM) Collaboration 333 Cisco Prime (TM) Collaboration Overview 334 Provisioning 334 Assurance 335 Analytics 335 Complete Lifecycle Management 335 Cisco Prime (TM) Collaboration Standard and Advanced 336 Automated System Provisioning 338 Domains, Service Areas, and Subscriber Types 339 Domains 340 Service Area 340 Subscriber Types 341 Administration Levels 341 LDAP Import 342 Subscriber Roles 343 Deployment Aspects in Cisco Prime (TM) Collaboration 344 Day 1 Services Infrastructure 344 Day 2 Services 345 Single Provisioning Interface 346 Cisco Prime (TM) Collaboration Dashboard 347 Cisco Prime Telephone Self-Care 348 Summary 350 Review Questions 350 Chapter 21 Describing Video Infrastructure 353 Cisco Collaboration Infrastructure 354 Architectural Evolution 356 Combined Model and Methods 357 High-Level Function of Collaboration Infrastructure 358 Dual Approach 359 Cisco TelePresence VCS Characteristics 359 Cisco VCS Cluster Size 360 Call Control Terminology 361 Connecting CUCM and VCS Clusters 362 Dial Plans 363 Conferencing 363 Multiparty Conferencing 364 Cisco TelePresence Conductor 365 Cisco Jabber Video for TelePresence (Movi) 366 DNS SRV Records 367 Automated Provisioning with Cisco VCS and TMS 368 Portfolio Simplification 369 Summary 369 Review Questions 370 Chapter 22 Describing Cisco TMS 371 Cisco TMS Introduction 372 Business Needs for Cisco TMS 372 Cisco TMS Platform Overview 373 Cisco TMS Overview 374 Endpoint and Infrastructure Support 374 Cisco TMS Scale and Management 375 Cisco TMS Conference Call Routing 375 Cisco TMS Conference Port Reservation 376 Call Launch Options 378 Calendaring Options 379 Cisco TelePresence Conductor Support 379 Recommended Cisco TMS Scheduling Deployment Mode 380 Adding Cisco VCS Endpoints to Cisco Unified Communications Manager 381 Integration of Cisco TMSXE with Microsoft Exchange 382 Cisco TMS Provisioning Extension 382 Summary 383 Review Questions 383 Appendix 385 Glossary 389 TOC, 9781587144479, 11/30/2015show more

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