IT Service Management Based on ITIL: Volume 3
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IT Service Management Based on ITIL: Volume 3 : A Pocket Guide

3.44 (25 ratings by Goodreads)
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Description

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?show more

Product details

  • Paperback | 1 pages
  • 102 x 156 x 14mm | 158.76g
  • Van Haren Publishing
  • Netherlands
  • English
  • Impr.
  • black & white illustrations, diagrams, figures
  • 9087531028
  • 9789087531027
  • 153,487

Table of contents

Introduction Introduction to the service lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design LifeCycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvementshow more

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25 ratings
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