The IT Payoff

The IT Payoff : Measuring the Business Value of Information Technology Investments

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Does technology really add value? If so, when? What's the best way to quantify and maximize technology ROI? The IT Payoff gives you powerful new tools for answering critical technology investment questions. Discover where technology can add the greatest value; when to adopt new technologies; how to coordinate process and technology change, and more. Includes new metrics, hands-on templates, and a complete action plan for making smarter funding decisions! One of the 5 Best Technology Books as cited by About.comshow more

Product details

  • Hardback | 192 pages
  • 157.48 x 228.6 x 15.24mm | 294.83g
  • Pearson Education (US)
  • Prentice Hall
  • Upper Saddle River, United States
  • English
  • 0130650749
  • 9780130650740
  • 1,995,742

Back cover copy

Does technology really add value? If so, when? What's the best way to quantify and maximize technology ROI? "The IT Payoff" gives you powerful new tools for answering critical technology investment questions. Discover where technology can add the greatest value; when to adopt new technologies; how to coordinate process and technology change, and more. Includes new metrics, hands-on templates, and a complete action plan for making smarter funding decisions! "One of the 5 Best Technology Books as cited by About.com"show more

About Sarv Devaraj

SARV DEVARAJ is a faculty of the Management Department at the Mendoza College of Business, Notre Dame, specializing in technology management, quality and productivity management, and manufacturing strategy. He consults widely in the areas of technology management, performance evaluation, just-in-time manufacturing, work teams, and optimizing manufacturing. He is also a Fellow of India-based software companies. Devaraj speaks frequently at conferences, including the Annual Conference for the Decision Sciences Institute. His work has won several international awards. RAJIV KOHLI is a faculty in the College of Business and Economics at Lehigh University, specializing in strategic information systems, enhanced decision support systems, process innovation, and the role of information technologies in enabling competitive advantage. Recently, he was an internal Consultant in the Decision Support Services at the corporate office of Trinity Health in South Bend, Indiana. He has worked and consulted with organizations in manufacturing, telecommunications, and healthcare. Devaraj and Kohli's recent joint publications include "Information Technology Payoff in the Health-Care Industry: A Longitudinal Study," published in the Journal of Management Information Systems and (with Ming Fan) "E-Loyalty: Elusive Ideal or Competitive Edge," published in Communications of the ACM. They are currently jointly researching new methods for analyzing e-commerce customer satisfaction and loyalty.show more

Table of contents

Foreword. 1. Introduction to Information Technology Payoff. IT Payoff: A Dialog. Reasons for IT Payoff Measurement. How Has Investment in IT Been Measured Thus Far? IT Payoff: A Case for Continued Investment? 2. The IT Payoff Paradox. Factors Contributing to the IT Productivity Paradox. Does the Paradox Still Exist? Moving Beyond the Paradox? 3. The Strategic Role of Technologies. Why is Strategy in IT Planning Important? What is Strategy? Developing a Strategy. Looking Outward. Looking Inward. What To Look For. Connecting the Dots. 4. Failure Analyses. Timing is Everything. Unrealistic Expectations. Management Support. Explicit Payoff Metrics. Infrastructure. Are You Ready for Integration? Training. 5. A Process Perspective. Let's Talk Theory. Advantages of Variance and Process Approaches. Process Approach: A Discussion. Process Approach: An Application. Combining Process and Variance Approaches. Summary. 6. Technology Payoff Metrics-Balanced Multiple Objectives. Immediate versus Lagged Metrics. Productivity, Profitability, and Customer Value. A Balanced and Inclusive Approach. Recommendations. 7. The Technology Curve. Is There Evidence for the Existence of Technology Curves? Drawing an S-Curve (adapted from Foster). Implications. Technology Trend Curves. Disruptive Technologies. Technologies of the Future. 8. Technology Justification Models. The Real Options Approach. Economic Value Added. Statistical Approaches. 9. Implementing IT Payoff Initiatives: A Framework. Phase I: Exploration. Phase II: Involvement. Phase III: Analysis. Phase IV: Communication. 10. Electronic Commerce: Challenges and Opportunities in Assessing IT Payoff. Data, Information, and Knowledge. E-Loyalty: Your Payoff in Online Commerce. E-commerce Payoff. Looking to the Future: Challenges in IT Payoff Assessment. 11. Assessing IT Payoff: A Case Study. Phase 1: Exploration. Phase II: Involvement. Involvement. Phase III: Analysis. Phase IV: Communication. An Update. Conclusion. 12. Succeeding at IT Payoff Measurement: An Action Plan. Recap. An Action Plan. How to Implement a Measurement System. Capitalizing on the Cascading Effects of IT Payoff. Building an Infrastructure for Ongoing IT Payoff Analysis. Integrating IT Payoff Results in Managerial and Strategic Planning and Decision Making. Index.show more

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9 ratings
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3 33% (3)
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1 0% (0)
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