IT Essentials PC Hardware and Software Course Booklet, Version 4.1

IT Essentials PC Hardware and Software Course Booklet, Version 4.1

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IT Essentials PC Hardware and Software Course Booklet, Version 4.1 Cisco Networking Academy Your Cisco(R) Networking Academy(R) Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical: * The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the "Your Chapter Notes" section. * Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation. * An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to perform the labs, worksheets, interactive activities, Packet Tracer activities, and chapter quizzes. The Course Booklet is a basic, economical paper-based resource to help you succeed with the Cisco Networking Academy online course. Related Titles IT Essentials: PC Hardware and Software Companion Guide, Fourth Edition ISBN-10: 1-58713-263-X ISBN-13: 978-1-58713-263-6 IT Essentials: PC Hardware and Software Lab Manual, Fourth Edition ISBN-10: 1-58713-262-1 ISBN-13: 978-1-58713-262-9 31 Days Before Your A+ Exams, Second Edition ISBN-10: 1-58713-260-5 ISBN-13: 978-1-58713-260-5show more

Product details

  • Paperback | 384 pages
  • 214 x 274 x 26mm | 861.82g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • Revised
  • 2nd Revised edition
  • 1587132613
  • 9781587132612
  • 1,045,668

About Cisco Networking Academy

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.show more

Table of contents

Chapter 1 Introduction to the Personal Computer Introduction 1.1 Explain IT industry certifications 1.1.1 Identify education and certification 1.1.2 Describe the A+ certification 1.1.3 Describe the EUCIP certification 1.2 Describe a computer system 1.3 Identify the names, purposes, and characteristics of cases and power supplies 1.3.1 Describe cases 1.3.2 Describe power supplies 1.4 Identify the names, purposes, and characteristics of internal components 1.4.1 Identify the names, purposes, and characteristics of motherboards 8 1.4.2 Identify the names, purposes, and characteristics of CPUs 8 1.4.3 Identify the names, purposes, and characteristics of cooling systems 1.4.4 Identify the names, purposes, and characteristics of ROM and RAM 1.4.5 Identify the names, purposes, and characteristics of adapter cards 1.4.6 Identify the names, purposes, and characteristics of storage drives 1.4.7 Identify the names, purposes, and characteristics of internal cables 1.5 Identify the names, purposes, and characteristics of ports and cables Serial Ports and Cables Modem Ports and Cables USB Ports and Cables FireWire Ports and Cables Parallel Ports and Cables SCSI Ports and Cables Network Ports and Cables PS/2 Ports Audio Ports Video Ports and Connectors 1.6 Identify the names, purposes, and characteristics of input devices 1.7 Identify the names, purposes, and characteristics of output devices Monitors and Projectors All-in-One Printer Speakers and Headphones 1.8 Explain system resources and their purposes Interrupt Requests Input/Output (I/O) Port Addresses Direct Memory Access Summary Chapter 1 Quiz Your Chapter Notes Chapter 2 Safe Lab Procedures and Tool Use Introduction 2.1 Explain the purpose of safe working conditions and procedures 2.1.1 Identify safety procedures and potential hazards for users and technicians 2.1.2 Identify safety procedures to protect equipment from damage and data from loss 2.1.3 Identify safety procedures to protect the environment from contamination 2.2 Identify tools and software used with personal computer components and their purposes 2.2.1 Identify hardware tools and their purpose 2.2.2 Identify software tools and their purpose 2.2.3 Identify organizational tools and their purpose 2.3 Implement proper tool use 2.3.1 Demonstrate proper use of an antistatic wrist strap 2.3.2 Demonstrate proper use of an antistatic mat 2.3.3 Demonstrate proper use of various hand tools 2.3.4 Demonstrate proper use of cleaning materials Summary Chapter 2 Quiz Your Chapter Notes Chapter 3 Computer Assembly - Step by Step Introduction 3.1 Open the case 3.2 Install the power supply 3.3 Attach the components to the motherboard and install the motherboard 3.3.1 Install a CPU and a heat sink/fan assembly 3.3.2 Install the RAM 3.3.3 Install the motherboard 3.4 Install internal drives 3.5 Install drives in external bays 3.5.1 Install the optical drive 3.5.2 Install the floppy drive 3.6 Install adapter cards 3.6.1 Install the NIC 3.6.2 Install the wireless NIC 3.6.3 Install the video adapter card 3.7 Connect all internal cables 3.7.1 Connect the power cables 3.7.2 Connect the data cables 3.8 Re-attach the side panels and connect external cables to the computer 3.8.1 Re-attach the side panels to the case 3.8.2 Connect external cables to the computer 3.9 Boot the computer for the first time 3.9.1 Identify beep codes 3.9.2 Describe BIOS setup Summary Chapter 3 Quiz Your Chapter Notes Chapter 4 Basics of Preventive Maintenance and Troubleshooting Introduction 4.1 Explain the purpose of preventive maintenance Hardware Software Benefits 4.2 Identify the steps of the troubleshooting process 4.2.1 Explain the purpose of data protection 4.2.2 Identify the problem 4.2.3 Establish a theory of probable causes 4.2.4 Determine an exact cause 4.2.5 Implement the solution 4.2.6 Verify solution and full system functionality 4.2.7 Document findings Summary Chapter 4 Quiz Your Chapter Notes Chapter 5 Fundamental Operating Systems Introduction 5.1 Explain the purpose of an operating system 5.1.1 Describe characteristics of modern operating systems 5.1.2 Explain operating system concepts 5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities 5.2.1 Describe desktop operating systems 5.2.2 Describe network operating systems 5.3 Determine operating system based on customer needs 5.3.1 Identify applications and environments that are compatible with an operating system 5.3.2 Determine minimum hardware requirements and compatibility with the OS platform 5.4 Install an operating system 5.4.1 Identify hard drive setup procedures 5.4.2 Prepare hard drive 5.4.3 Install the operating system using default settings 5.4.4 Create accounts 5.4.5 Complete the installation 5.4.6 Describe custom installation options 5.4.7 Identify the boot sequence files and Registry files 5.4.8 Describe how to manipulate operating system files 5.4.9 Describe directory structures 5.5 Navigate a GUI (Windows) 5.5.1 Manipulate items on the desktop 5.5.2 Explore Control Panel applets 5.5.3 Explore administrative tools 5.5.4 Install, navigate, and uninstall an application 5.5.5 Describe upgrading an operating system 5.6 Identify and apply common preventive maintenance techniques for operating systems 5.6.1 Create a preventive maintenance plan 5.6.2 Schedule a task 5.6.3 Back up the hard drive 5.7 Troubleshoot operating systems 5.7.1 Review the troubleshooting process 5.7.2 Identify common problems and solutions Summary Chapter 5 Quiz Your Chapter Notes Chapter 6 Fundamental Laptops and Portable Devices Introduction 6.1 Describe laptops and other portable devices Laptops PDAs and Smartphones 6.1.1 Identify some common uses of laptops 6.1.2 Identify some common uses of PDAs and smartphones 6.2 Identify and describe the components of a laptop 6.2.1 Describe the components found on the outside of the laptop 6.2.2 Describe the components found on the inside of the laptop 6.2.3 Describe the components found on the laptop docking station 6.3 Compare and contrast desktop and laptop components 6.3.1 Compare and contrast desktop and laptop motherboards 6.3.2 Compare and contrast desktop and laptop processors 6.3.3 Compare and contrast desktop and laptop power management 6.3.4 Compare and contrast desktop and laptop expansion capabilities 6.4 Explain how to configure laptops 6.4.1 Describe how to configure power settings 6.4.2 Describe the safe installation and removal of laptop components 6.4.3 Laptop communication hardware installation and configuration 6.5 Compare the different mobile phone standards 6.6 Identify common preventive maintenance techniques for laptops and portable devices 6.6.1 Identify appropriate cleaning procedures 6.6.2 Identify optimal operating environments 6.7 Describe how to troubleshoot laptops and portable devices 6.7.1 Review the troubleshooting process 6.7.2 Identify common problems and solutions Summary Chapter 6 Quiz Your Chapter Notes Chapter 7 Fundamental Printers and Scanners Introduction 7.1 Describe the types of printers currently available 7.1.1 Describe characteristics and capabilities of printers 7.1.2 Describe printer to computer interfaces 7.1.3 Describe laser printers 7.1.4 Describe impact printers 7.1.5 Describe inkjet printers 7.1.6 Describe solid-ink printers 7.1.7 Describe other printer types 7.2 Describe the installation and configuration process for printers 7.2.1 Describe how to set up a printer 7.2.2 Explain how to power and connect the device using a local or network port 7.2.3 Describe how to install and update the device driver, firmware, and RAM 7.2.4 Identify configuration options and default settings 7.2.5 Describe how to optimize printer performance 7.2.6 Describe how to print a test page 7.2.7 Describe how to share a printer 7.3 Describe the types of scanners currently available 7.3.1 Describe scanner types, resolution, and interfaces 7.3.2 Describe all-in-one devices 7.3.3 Describe flatbed scanners 7.3.4 Describe handheld scanners 7.3.5 Describe drum scanners 7.4 Describe the installation and configuration process for scanners 7.4.1 Explain how to power and connect a scanner 7.4.2 Describe how to install and update the device driver 7.4.3 Identify configuration options and default settings 7.5 Identify and apply common preventive maintenance techniques for printers and scanners 7.5.1 Describe printer maintenance 7.5.2 Describe scanner maintenance 7.6 Troubleshoot printers and scanners 7.6.1 Review the troubleshooting process 7.6.2 Identify common problems and solutions Summary Chapter 7 Quiz Your Chapter Notes Chapter 8 Fundamental Networks Introduction 8.1 Explain the principles of networking 8.1.1 Define computer networks 8.1.2 Explain the benefits of networking 8.2 Describe types of networks 8.2.1 Describe a LAN 8.2.2 Describe a WAN 8.2.3 Describe a WLAN 8.2.4 Explain peer-to-peer networks 8.2.5 Explain client/server networks 8.3 Describe basic networking concepts and technologies 8.3.1 Explain bandwidth and data transmission 8.3.2 Describe IP addressing 8.3.3 Define DHCP 8.3.4 Describe Internet protocols and applications 8.3.5 Define ICMP 8.4 Describe the physical components of a network 8.4.1 Identify names, purposes, and characteristics of network devices 8.4.2 Identify names, purposes, and characteristics of common network cables 8.5 Describe LAN topologies and architectures 8.5.1 Describe LAN topologies 8.5.2 Describe LAN architectures 8.6 Identify standards organizations 8.7 Identify Ethernet standards 8.7.1 Explain cabled Ethernet standards 8.7.2 Explain wireless Ethernet standards 8.8 Explain OSI and TCP/IP data models 8.8.1 Define the TCP/IP model 8.8.2 Define the OSI model 8.8.3 Compare OSI and TCP/IP 8.9 Describe how to configure a NIC and a modem 8.9.1 Install or update a NIC driver 8.9.2 Attach computer to existing network 8.9.3 Describe the installation of a modem 8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity 8.10.1 Describe telephone technologies 8.10.2 Define power line communication 8.10.3 Define broadband 8.10.4 Define VoIP 8.10.5 Define VPN 8.11 Identify and apply common preventive maintenance techniques used for networks Counterfeiting and the IT Industry 8.12 Troubleshoot a network 8.12.1 Review the troubleshooting process 8.12.2 Identify common network problems and solutions Summary Chapter 8 Quiz Your Chapter Notes Chapter 9 Fundamental Security Introduction 9.1 Explain why security is important 9.2 Describe security threats 9.2.1 Define viruses, worms, and Trojans 9.2.2 Explain web security 9.2.3 Define adware, spyware, and grayware 9.2.4 Explain Denial of Service 9.2.5 Describe spam and popup windows 9.2.6 Explain social engineering 9.2.7 Explain TCP/IP attacks 9.2.8 Explain data wiping, hard drive destruction and recyling 9.3 Identify security procedures 9.3.1 Explain what is required in a basic local security policy 9.3.2 Explain the tasks required to protect physical equipment 9.3.3 Describe ways to protect data 9.3.4 Describe wireless security techniques 9.4 Identify common preventive maintenance techniques for security 9.4.1 Explain how to update signature files for anti-virus and anti-spyware software 9.4.2 Explain how to install operating system service packs and security patches 9.5 Troubleshoot security 9.5.1 Review the troubleshooting process 9.5.2 Identify common problems and solutions Summary Chapter 9 Quiz Your Chapter Notes Chapter 10 Communication Skills Introduction 10.1 Explain the relationship between communication and troubleshooting 10.2 Describe good communication skills and professional behavior 10.2.1 Determine the computer problem of the customer 10.2.2 Display professional behavior with the customer 10.2.3 Focus the customer on the problem during the call 10.2.4 Use proper netiquette 10.2.5 Implement time and stress management techniques 10.2.6 Observe Service Level Agreements 10.2.7 Follow business policies 10.3 Explain ethics and legal aspects of working with computer technology Ethical Customs Legal Rules 10.4 Describe call center environment and technician responsibilities 10.4.1 Describe the call center environment 10.4.2 Describe level-one technician responsibilities 10.4.3 Describe level-two technician responsibilities Summary Chapter 10 Quiz Your Chapter Notes Chapter 11 Advanced Personal Computers Introduction 11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedures and tool use 11.2.1 Review safe working environments and procedures 11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools 11.2.3 Identify potential safety hazards and implement proper safety procedures for computer components 11.2.4 Describe environmental issues 11.3 Describe situations requiring replacement of computer components 11.3.1 Select a case and power supply 11.3.2 Select a motherboard 11.3.3 Select the CPU and heat sink/fan assembly 11.3.4 Select RAM 11.3.5 Select adapter cards 11.3.6 Select storage devices and hard drives 11.3.7 Select input and output devices 11.4 Upgrade and configure personal computer components and peripherals 11.4.1 Upgrade and configure a motherboard 11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly 11.4.3 Upgrade and configure RAM 11.4.4 Upgrade and configure BIOS 11.4.5 Upgrade and configure storage devices and hard drives 11.4.6 Upgrade and configure input and output devices 11.5 Identify and apply common preventive maintenance techniques for personal computer components 11.5.1 Clean internal components 11.5.2 Clean the case 11.5.3 Inspect computer components 11.6 Troubleshoot computer components and peripherals 11.6.1 Review the troubleshooting process 11.6.2 Identify common problems and solutions 11.6.3 Apply troubleshooting skills Summary Chapter 11 Quiz Your Chapter Notes Chapter 12 Advanced Operating Systems Introduction 12.1 Select the appropriate operating system based on customer needs 12.1.1 Describe operating systems 12.1.2 Describe network operating systems 12.1.3 Windows OS directory structures 12.2 Install, configure, and optimize an operating system 12.2.1 Compare and contrast a default installation and a custom installation 12.2.2 Install Windows XP using a custom installation 12.2.3 Create, view, and manage disks, directories, and files 12.2.4 Identify procedures and utilities used to optimize the performance of operating systems 12.2.5 Identify procedures and utilities used to optimize the performance of browsers 12.2.6 Describe installation, use, and configuration of e-mail software 12.2.7 Set screen resolution and update video driver 12.2.8 Describe installation of a second operating system 12.2.9 Windows CLI commands 12.3 Describe how to upgrade operating systems 12.4 Describe preventive maintenance procedures for operating systems 12.4.1 Schedule automatic tasks and updates 12.4.2 Set restore points 12.5 Troubleshoot operating systems 12.5.1 Review the troubleshooting process 12.5.2 Identify common problems and solutions 12.5.3 Apply troubleshooting skills Summary Chapter 12 Questions Your Chapter Notes Chapter 13 Advanced Laptops and Portable Devices Introduction 13.1 Describe wireless communication methods for laptops and portable devices 13.1.1 Describe Bluetooth technology 13.1.2 Describe infrared technology 13.1.3 Describe cellular WAN technology 13.1.4 Describe Wi-Fi technology 13.1.5 Describe satellite technology 13.2 Describe repairs for laptops and portable devices 13.3 Select laptop components 13.3.1 Select batteries 13.3.2 Select a docking station or port replicator 13.3.3 Select storage devices 13.3.4 Select additional RAM 13.4 Describe preventive maintenance procedures for laptops 13.4.1 Describe how to schedule and perform maintenance for laptops 13.4.2 Explain how to manage data version control between desktops and laptops 13.5 Describe how to troubleshoot a laptop 13.5.1 Review the troubleshooting process 13.5.2 Identify common problems and solutions 13.5.3 Apply troubleshooting skills Summary Chapter 13 Quiz Your Chapter Notes Chapter 14 Advanced Printers and Scanners Introduction 14.1 Describe potential safety hazards and safety procedures associated with printers and scanners 14.2 Install and configure a local printer and scanner 14.2.1 Connect the device to a local port 14.2.2 Install and configure the driver and software 14.2.3 Configure options and default setting 14.2.4 Verify functionality 14.3 Describe how to share a printer and a scanner on a network 14.3.1 Describe types of print servers 14.3.2 Describe how to install network printer software and drivers on a computer 14.4 Upgrade and configure printers and scanners 14.4.1 Describe printer upgrades 14.4.2 Describe scanner optimization 14.5 Describe printer and scanner preventive maintenance techniques 14.5.1 Determine scheduled maintenance according to vendor guidelines 14.5.2 Describe a suitable environment for printers and scanners 14.5.3 Describe cleaning methods 14.5.4 Describe checking capacity of ink cartridges and toners 14.6 Troubleshoot printers and scanners 14.6.1 Review the troubleshooting process 14.6.2 Identify common problems and solutions 14.6.3 Apply troubleshooting skills Summary Chapter 14 Quiz Your Chapter Notes Chapter 15 Advanced Networks Introduction 15.1 Identify potential safety hazards and implement proper safety procedures related to networks 15.1.1 Explain fiber-optic safety 15.1.2 Explain cable, cable cutters, and cable cutting safety hazards 15.2 Design a network based on the customer's needs 15.2.1 Determine a topology 15.2.2 Determine protocols and network applications 15.3 Determine the components for your customer's network 15.3.1 Select cable types 15.3.2 Select an ISP connection type 15.3.3 Select network cards 15.3.4 Select the network device 15.4 Implement the customer's network 15.4.1 Install and test the customer's network 15.4.2 Configure the customer's Internet and network resources 15.5 Upgrade the customer's network 15.5.1 Install and configure a wireless NIC 15.5.2 Install and configure a wireless router 15.5.3 Test a connection 15.6 Describe installation, configuration, and management of a simple mail server SMTP POP IMAP E-mail Server E-mail Server Installation 15.7 Describe preventive maintenance procedures for networks 15.8 Troubleshoot the network 15.8.1 Review the troubleshooting process 15.8.2 Identify common problems and solutions 15.8.3 Apply troubleshooting skills Summary Chapter 15 Quiz Your Chapter Notes Chapter 16 Advanced Security Introduction 16.1 Outline security requirements based on customer needs 16.1.1 Outline a local security policy 16.1.2 Explain when and how to use security hardware 16.1.3 Explain when and how to use security application software 16.2 Select security components based on customer needs 16.2.1 Describe and compare security techniques 16.2.2 Describe and compare access control devices 16.2.3 Describe and compare firewall types 16.3 Implement customer's security policy 16.3.1 Configure security settings 16.3.2 Describe configuring firewall types 16.3.3 Describe protection against malicious software 16.4 Perform preventive maintenance on security 16.4.1 Describe the configuration of operating system updates 16.4.2 Maintain accounts 16.4.3 Explain data backup procedures, access to backups, and securing physical backup media 16.5 Troubleshoot security 16.5.1 Review the troubleshooting process 16.5.2 Identify common problems and solutions 16.5.3 Apply troubleshooting skills Summary Chapter 16 Quiz Your Chapter Notes Glossary 9781587132612 TOC 3/31/2010show more

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