Introduction. 1. Information Technology Basics. Getting Started in IT. Windows Desktop Environment. Basic Features of Windows. Overview of Software Applications. Math for a Digital Age. Laboratory Safety and Tools. Summary. Check Your Understanding. Key Terms.2. How Computers Work. Input, Process, Output, and Storage. The Boot Process. Hardware Components. Portables. System Resources: IRQs, DMA, and I/O Addresses. Summary. Check Your Understanding. Key Terms.3. Assembling a Computer. Overview of the Assembly Process and Safety Issues. Creating a Computer Inventory. The Computer Case and Power Supply. Preparing the Motherboard for Installation. Installing the Motherboard. Installing the Floppy Drive, Hard Drive, and CD-ROM Drive. Video Card Installation. Final Steps. Booting the System for the First Time. Summary. Check Your Understanding. Key Terms.4. Operating System Fundamentals. The Operating System. Disk Operating System. Memory Management. Summary. Check Your Understanding. Key Terms.5. Windows 9X Operating Systems. Introduction. The Windows 9X File Structure and File-Management System. Windows Management with the Control Panel. System Tools. Preparing a Hard Drive for Installing the Operating System. Installing Windows 9X. Troubleshooting the Installation Process. Summary. Check Your Understanding. Key Terms.6. Multimedia Capabilities. Introduction. PC Multimedia Overview. Upgrading Video with a Video Acceleration Board. Adding Audio Capabilities with a Sound Card. Overview of CDs and DVDs. Digitizing Video. Summary. Check Your Understanding. Key Terms.7. Windows NT/2000/XP Operating Systems. Introduction. Windows 9X Contrasts. System Tools. Overview of the Installation Process. Installing Windows 2000. Special Installations. Summary. Check Your Understanding. Key Terms.8. Advanced Hardware Fundamentals for Servers. Introduction. Network Server Overview. Configuring External Peripherals. Adding Hardware to a Server. Upgrading Server Components. Summary. Check Your Understanding. Key Terms.9. Networking Fundamentals. Introduction. Introduction to PC Networking. Types of Networks. Adding a Network Interface Card. Physical Components of a Network. LAN Architectures. Networking Protocols and the OSI Model. TCP/IP Utilities. Connecting to the Internet. Summary. Check Your Understanding. Key Terms.10. Printers and Printing. Introduction. Understanding Printers and Printing. Buying a Printer. Connecting a Printer. Sharing a Printer. Managing a Printer. Dealing with Paper Problems. Summary. Check Your Understanding. Key Terms.11. Preventive Maintenance. Introduction. Preventive Maintenance and the Technician. Preventive Maintenance and Electrostatic Discharge. Preventive Maintenance for Computer Peripherals. Preventive Maintenance for the End User. Summary. Check Your Understanding. Key Terms.12. Troubleshooting PC Hardware. Introduction. Troubleshooting Basics. Troubleshooting the Hardware Box. Troubleshooting Peripheral Devices. Summary. Check Your Understanding. Key Terms.13. Troubleshooting Software. Introduction. The Troubleshooting Process. DOS Troubleshooting Issues. Common Windows Operating System Problems. Windows 9X Troubleshooting Problems. Using System Tools and System Editors to Troubleshoot Windows 9X/2000. Windows 9X/2000 Registry Problems. Windows NT/2000 Troubleshooting Problems. Troubleshooting Applications. Windows Data Backup and Recovery. Windows-Specific Printer Software Troubleshooting. Windows-Specific Networking Software Connection Troubleshooting. Windows 9X/NT/2000 Help. Summary. Check Your Understanding. Key Terms.Appendix A. The Information Technology Professional. Appendix B. Answers to Check Your Understanding Review Questions. Glossary of Key Terms. Index.