IT Essentials

IT Essentials : PC Hardware and Software Companion Guide

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The only Cisco authorized textbook that for the IT Essentials: PC Hardware and Software course from the Cisco Networking Academy Program New Companion Guide format complements the online curriculum with insight and instruction from Academy instructors A portable reference that supports all the topics in the new course, aligning 1:1 with course modules Features improved readability, enhanced topic explanations, real-world examples, and all new graphical presentations Alignment to A+ objectivesThe IT Essentials: PC Hardware and Software Companion Guide supplements and complements the IT Essentials I: PC Hardware and Software v4.0 online curriculum offered by the Cisco Networking Academy Program. The Companion Guide is designed as a supplemental textbook for the Networking Academy course, offering students a portable desk reference of the course content to use anytime anywhere as a study aid. The chapter content aligns 1:1 to the online course module topics, but does not merely mimic the content word-for-word. The authors present the course material in the Companion Guide in a comprehensive manner, providing their own examples where necessary to augment a student's understanding of the course material.Chapter Objectives as stated as questions at beginning of each chapter Key terms listed in the Chapter openers Enhanced readability for younger student comprehension How To Feature provides step-by-step tasks for common activities Key concept recaps, Check Your Understanding Questions, and next chapter previews are in a concise summary at the end of each chapterThe Companion Guide serves as an additional instructional tool for the instructor to assign take-home reading or give vocabulary quizzes to better prepare the students for in-class lab assignments.show more

Product details

  • Mixed media product | 656 pages
  • 205.74 x 236.22 x 48.26mm | 1,564.89g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 3rd edition
  • 1587131994
  • 9781587131998
  • 1,186,463

Table of contents

IntroductionChapter 1 Introduction to the Personal Computer Objectives Key Terms Explain IT Industry Certifications Identify Education and Certifications Describe the A+ Certification Describe the EUCIP Certification Describe a Computer System Identify the Names, Purposes, and Characteristics of Cases and Power Supplies Describe Cases Describe Power Supplies Identify the Names, Purposes, and Characteristics of Internal Components Identify the Names, Purposes, and Characteristics of Motherboards Identify the Names, Purposes, and Characteristics of CPUs Identify the Names, Purposes, and Characteristics of Cooling Systems Identify the Names, Purposes, and Characteristics of ROM and RAM Identify the Names, Purposes, and Characteristics of Adapter Cards Identify the Names, Purposes, and Characteristics of Storage Drives Identify the Names, Purposes, and Characteristics of Internal Cables Identify the Names, Purposes, and Characteristics of Ports and Cables Serial Ports and Cables USB Ports and Cables FireWire Ports and Cables Parallel Ports and Cables SCSI Ports and Cables Network Ports and Cables PS/2 Ports Audio Ports Video Ports and Connectors Identify the Names, Purposes, and Characteristics of Input Devices Identify the Names, Purposes, and Characteristics of Output Devices Monitors and Projectors Printers, Scanners, and Fax Machines Speakers and Headphones Explain System Resources and Their Purposes Interrupt Requests Input/Output (I/O) Port Addresses Direct Memory Access Summary Summary of Exercises Check Your Understanding Chapter 2 Safe Lab Procedures and Tool Use Objectives Key Terms Identify Safe Working Conditions and Procedures Identify Safety Procedures and Potential Hazards for Users and Technicians Identify Safety Procedures to Protect Equipment from Damage and Data from Loss Identify Safety Procedures to Protect the Environment from Contamination Identify Tools and Software Used with Personal Computer Components and Know Their Purpose Identify Hardware Tools and Their Purpose Identify Software Tools and Their Purpose Identify Organizational Tools and Their Purpose Implement Proper Tool Use Demonstrate Proper Use of an Antistatic Wrist Strap Demonstrate Proper Use of an Antistatic Mat Demonstrate Proper Use of Various Hand Tools Demonstrate Proper Use of Cleaning Materials Summary Summary of Exercises Check Your Understanding Chapter 3 Computer Assembly-Step by Step Objectives Key Terms Open the Case Install the Power Supply Attach the Components to the Motherboard and Install the Motherboard Install a CPU and a Heat Sink/Fan Assembly Install the RAM Install the Motherboard Install Internal Drives Install Drives in External Bays Install the Optical Drive Install the Floppy Drive Install Adapter Cards Install the NIC Install the Wireless NIC Install the Video Adapter Card Connect All Internal Cables Connect the Power Cables Connect the Data Cables Reattach the Side Panels and Connect External Cables to the Computer Reattach the Side Panels to the Case Connect External Cables to the Computer Boot the Computer for the First Time Identify Beep Codes Describe the BIOS Setup Summary Summary of Exercises Check Your Understanding Chapter 4 Basics of Preventive Maintenance and Troubleshooting Objectives Key Terms Explain the Purpose of Preventive Maintenance Identify the Steps of the Troubleshooting Process Explain the Purpose of Data Protection Gather Data from the Customer Verify the Obvious Issues Try Quick Solutions First Gather Data from the Computer Evaluate the Problem and Implement the Solution Close with the Customer Summary Summary of Exercises Check Your UnderstandingChapter 5 Fundamental Operating Systems Objectives Key Terms Explain the Purpose of an Operating System Describe Characteristics of Modern Operating Systems Explain Operating System Concepts Describe and Compare Operating Systems to Include Purpose, Limitations, and Compatibilities Describe Desktop Operating Systems Describe Network Operating Systems Determine Operating System Based on Customer Needs Identify Applications and Environments That Are Compatible with an Operating System Determine Minimum Hardware Requirements and Compatibility with the OS Platform Hardware Compatibility List Install an Operating System Identify Hard Drive Setup Procedures Prepare Hard Drive Install the Operating System Using Default Settings Create Accounts Complete the Installation Describe Custom Installation Options Identify the Boot Sequence Files and Registry Files Describe How to Manipulate Operating System Files Describe Directory Structures Navigate a GUI (Windows) Manipulate Items on the Desktop Explore Control Panel Applets Explore Administrative Tools Install, Navigate, and Uninstall an Application Describe Upgrading an Operating System Identify and Apply Common Preventive Maintenance Techniques for Operating Systems Create a Preventive Maintenance Plan Schedule a Task Back Up the Hard Drive Troubleshoot Operating Systems Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 6 Fundamental Laptops and Portable Devices Objectives Key Terms Describe Laptops and Other Portable Devices Identify Common Uses of Laptops Identify Common Uses of PDAs and Smartphones Identify and Describe the Components of a Laptop Describe the Components Found on the Outside of the Laptop Describe the Components Found on the Inside of the Laptop Describe the Components Found on the Laptop Docking Station Compare and Contrast Desktop and Laptop Components Compare and Contrast Desktop and Laptop Motherboards Compare and Contrast Desktop and Laptop Processors Compare and Contrast Desktop and Laptop Power Management Compare and Contrast Desktop and Laptop Expansion Capabilities Explain How to Configure Laptops Describe How to Configure Power Settings Describe the Safe Installation and Removal of Laptop Components Compare the Different Mobile Phone Standards Identify Common Preventive Maintenance Techniques for Laptops and Portable Devices Identify Appropriate Cleaning Procedures Identify Optimal Operating Environments Describe How to Troubleshoot Laptops and Portable Devices Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 7 Fundamental Printers and Scanners Objectives Key Terms Describe the Types of Printers Currently Available Describe Characteristics and Capabilities of Printers Describe Printer-to-Computer Interfaces Describe Laser Printers Describe Impact Printers Describe Inkjet Printers Describe Solid-Ink Printers Describe Other Printer Types Describe the Installation and Configuration Process for Printers Describe How to Set Up a Printer Explain How to Power and Connect the Device Using a Local or Network Port Describe How to Install and Update the Device Driver, Firmware, and RAM Identify Configuration Options and Default Settings Describe How to Optimize Printer Performance Describe How to Print a Test Page Describe How to Share a Printer Describe the Types of Scanners Currently Available Describe Scanner Types, Resolution, and Interfaces Describe All-in-One Devices Describe Flatbed Scanners Describe Handheld Scanners Describe Drum Scanners Describe the Installation and Configuration Process for Scanners Explain How to Power and Connect a Scanner Describe How to Install and Update the Device Driver Identify Configuration Options and Default Settings Identify and Apply Common Preventive Maintenance Techniques for Printers and Scanners Describe Printer Maintenance Describe Scanner Maintenance Troubleshoot Printers and Scanners Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 8 Fundamental Networks Objectives Key Terms Explain the Principles of Networking Define Computer Networks Explain the Benefits of Networking Describe Types of Networks Describe a LAN Describe a WAN Describe a WLAN Explain Peer-to-Peer Networks Explain Client/Server Networks Describe Basic Networking Concepts and Technologies Explain Bandwidth and Data Transmission Describe IP Addressing Define DHCP Describe Internet Protocols and Applications Define ICMP Describe the Physical Components of a Network Identify the Names, Purposes, and Characteristics of Network Devices Identify the Names, Purposes, and Characteristics of Common Network Cables Describe LAN Topologies and Architectures Describe LAN Topologies Describe LAN Architectures Identify Standards Organizations Identify Ethernet Standards Explain Cabled Ethernet Standards Explain Wireless Ethernet Standards Explain the OSI and TCP/IP Data Models Define the TCP/IP Model Define the OSI Model Compare the OSI and TCP/IP Models Describe How to Configure a NIC and a Modem Install or Update a NIC Driver Attach the Computer to an Existing Network Describe the Installation of a Modem Identify the Names, Purposes, and Characteristics of Other Technologies Used to Establish Connectivity Describe Telephone Technologies Define Power Line Communication Define Broadband Define VoIP Identify and Apply Common Preventive Maintenance Techniques Used for Networks Troubleshoot a Network Review the Troubleshooting Process Identify Common Network Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 9 Fundamental Security Objectives Key Terms Explain Why Security Is Important Describe Security Threats Define Viruses, Worms, and Trojan Horses Explain Web Security Define Adware, Spyware, and Grayware Explain Denial of Service Describe Spam and Popup Windows Explain Social Engineering Explain TCP/IP Attacks Explain Hardware Deconstruction and Recycling Identify Security Procedures Explain What Is Required in a Basic Local Security Policy Explain the Tasks Required to Protect Physical Equipment Describe Ways to Protect Data Describe Wireless Security Techniques Identify Common Preventive Maintenance Techniques for Security Explain How to Update Signature Files for Virus Checkers and Spyware Explain How to Install Operating System Service Packs and Security Patches Troubleshoot Security Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 10 Communication Skills Objectives Key Terms Explain the Relationship Between Communication and Troubleshooting Describe Good Communication Skills and Professional Behavior Determine the Customer's Computer Problem Display Professional Behavior with the Customer Focus the Customer on the Problem During the Call Use Proper Netiquette Implement Workstation Ergonomics and Time- and Stre Management Techniques Observe Service Level Agreements (SLA) Follow Business Policies Explain Ethics and Legal Aspects of Working with Computer Technology Ethical Customs Legal Rules Describe the Call Center Environment and Technician Responsibilities Describe the Call Center Environment Describe Level-One Technician Responsibilities Describe Level-Two Technician Responsibilities Summary Summary of Exercises Check Your Understanding Chapter 11 Advanced Personal Computers Objectives Key Terms Give an Overview of Field, Remote, and Bench Technician Jobs Explain Safe Lab Procedures and Tool Use Review Safe Working Environments and Procedures Review Names, Purposes, Characteristics, and Safe and Appropriate Use of Tools Identify Potential Safety Hazards and Implement Proper Safety Procedures for Computer Components Describe Environmental Issues Describe Situations Requiring Replacement of Computer Components Select a Case and Power Supply Select a Motherboard Select the CPU and Heat Sink/Fan Assembly Select RAM Select Adapter Cards Select Storage Devices and Hard Drives Select Input and Output Devices Upgrade and Configure Personal Computer Components and Peripherals Upgrade and Configure a Motherboard Upgrade and Configure a CPU and a Heat Sink/Fan Assembly Upgrade and Configure RAM Upgrade and Configure BIOS Upgrade and Configure Storage Devices and Hard Drives Upgrade and Configure Input and Output Devices Identify and Apply Common Preventive Maintenance Techniques for Personal Computer Components Clean Internal Components Clean the Case Inspect Computer Components Troubleshoot Computer Components and Peripherals Review the Troubleshooting Process Identify Common Problems and Solutions Apply Troubleshooting Skills Summary Summary of Exercises Check Your Understanding Chapter 12 Advanced Operating Systems Objectives Key Terms Select the Appropriate Operating System Based on Customer Needs Describe Operating Systems Describe Network Operating Systems Install, Configure, and Optimize an Operating System Compare and Contrast a Default Installation and a Custom Installation Install Windows XP Professional Using a Custom Installation Create, View, and Manage Disks, Directories, and Files Identify Procedures and Utilities Used to Optimize the Performance of Operating Systems Identify Procedures and Utilities Used to Optimize the Performance of Browsers Describe Installation, Use, and Configuration of E-Mail Software Set Screen Resolution and Update Video Driver Describe Installation of a Second Operating System Describe How to Upgrade Operating Systems Describe Preventive Maintenance Procedures for Operating Systems Schedule Automatic Tasks and Updates Windows Automatic Updates Set Restore Points Troubleshoot Operating Systems Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 13 Advanced Laptops and Portable Devices Objectives Key Terms Describe Wireless Communication Methods for Laptops and Portable Devices Describe Bluetooth Technology Describe Infrared Technology Describe Cellular WAN Technology Describe Wi-Fi Technology Describe Satellite Technology Describe Repairs for Laptops and Portable Devices Select Laptop Components Select Batteries Select a Docking Station or Port Replicator Select Storage Devices Select Additional RAM Describe Preventive Maintenance Procedures for Laptops Describe How to Schedule and Perform Maintenance on Laptops Explain How to Manage Data Version Control Between Desktops and Laptops Describe How to Troubleshoot a Laptop Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 14 Advanced Printers and Scanners Objectives Key Terms Describe Potential Safety Hazards and Safety Procedures Associated with Printers and Scanners Install and Configure a Local Printer and Scanner Connect the Device to a Local Port Install and Configure the Driver and Software Verify Functionality Describe How to Share a Printer and a Scanner on a Network Describe the Types of Print Servers Describe How to Install Network Printer Software and Drivers on a Computer Upgrade and Configure Printers and Scanners Describe Printer Upgrades Describe Scanner Optimization Describe Printer and Scanner Preventive Maintenance Techniques Determine Scheduled Maintenance According to Vendor Guidelines Describe a Suitable Environment for Printers and Scanners Describe Cleaning Methods Describe Checking Capacity of Ink Cartridges and Toners Troubleshoot Printers and Scanners Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Chapter 15 Advanced Networks Objectives Key Terms Identify Potential Safety Hazards and Implement Proper Safety Procedures Related to Networks Explain Fiber-Optic Safety Explain Cable, Cable Cutters, and Cable-Cutting Safety Hazards Design a Network Based on the Customer's Needs Determine a Topology Determine Protocols and Network Applications Determine the Components for the Customer's Network Select Cable Types Select the ISP Connection Type Select Network Cards Select the Network Device Implement the Customer's Network Install and Test the Customer's Network Configure the Customer's Internet and Network Resources Upgrade the Customer's Network Install and Configure a Wireless NIC Install and Configure Wireless Routers Test the Connection Describe the Installation, Configuration, and Management of a Simple Mail Server Understanding E-Mail Protocols Installing the E-Mail Server Managing the E-Mail Server Describe Preventive Maintenance Procedures for Networks Troubleshoot the Network Review the Troubleshooting Process Identify Common Problems and Solutions Apply Troubleshooting Skills Summary Summary of Exercises Check Your Understanding Chapter 16 Advanced Security Objectives Key Terms Outline Security Requirements Based on Customer Needs Outline a Local Security Policy Explain When and How to Use Security Hardware Explain When and How to Use Security Application Software Select Security Components Based on Customer Needs Describe and Compare Security Techniques Describe and Compare Access Control Devices Describe and Compare Firewall Types Implement a Customer's Security Policy Configure Security Settings Describe Configuring Firewall Types Describe Protection Against Malicious Software Perform Preventive Maintenance on Security Describe the Configuration of Operating System Updates Maintain Accounts Explain Data Backup Procedures, Access to Backups, and Secure Physical Backup Media Troubleshoot Security Review the Troubleshooting Process Identify Common Problems and Solutions Summary Summary of Exercises Check Your Understanding Appendix Answers to Check Your Understanding Questions Glossary Indexshow more

About David Anfinson

David Anfinson, MCSE, MCSA, CCNA, CCDA, A+, Net+, HTI+, is a former instructor and CIO for Williston State College. David resides in Williston, North Dakota, with his wife, Teresa, and their children, Rachel and Shawn. Ken Quamme, CCNA, CCAI, A+, is an assistant professor at Williston State College, Williston, North Dakota, where he teaches the CCNA curricula, IT Essentials I and II, Cisco wireless, and IP telephony. Ken has served as vocational director and chief information officer for Williston State College. Ken resides in Williston, North Dakota, with his wife, Julie, and their children, Christopher, Jaci, and Logan.show more

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