IT Essentials

IT Essentials : PC Hardware and Software Lab Manual

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IT Essentials: PC Hardware and Software Lab Manual, Fourth Edition Cisco Networking Academy The only authorized Lab Manual for the Cisco Networking Academy IT Essentials v4.1 course IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco (R) Networking Academy course prepare to take the CompTIA (R) A+ exams (based on the 2009 objectives). The hands-on labs, worksheets, and class discussions from the course are printed within this book to practice performing tasks that will help you become a successful PC technician. By reading and completing this book, you have the opportunity to review all key concepts that the CompTIA exams cover and reinforce those concepts with hands-on exercises. Related titles IT Essentials: PC Hardware and Software Companion Guide, Fourth EditionISBN-10: 1-58713-263-XISBN-13: 978-1-58713-263-6 IT Essentials: PC Hardware and Software Course Booklet, Version 4.1ISBN-10: 1-58713-261-3ISBN-13: 978-1-58713-261-2 31 Days Before Your A+ Exams, Second EditionISBN-10: 1-58713-260-5ISBN-13: 978-1-58713-260-5show more

Product details

  • Paperback | 792 pages
  • 214 x 274 x 42mm | 1,759.93g
  • Pearson Education (US)
  • Cisco Press
  • Indianapolis, United States
  • English
  • 4th edition
  • 1587132621
  • 9781587132629
  • 1,887,770

About Cisco Networking Academy

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.show more

Table of contents

Chapter 1: Introduction to the Personal Computer.......................................................... 11.1.2 Worksheet: Job Opportunities...................................................................................... 11.4.7 Worksheet: Research Computer Components............................................................... 2Chapter 2: Safe Lab Procedures and Tool Use................................................................ 62.2.2 Worksheet: Diagnostic Software................................................................................... 62.3.4 Lab: Computer Disassembly......................................................................................... 7Chapter 3: Computer Assembly-Step by Step............................................................. 113.2 Lab: Install the Power Supply........................................................................................ 113.3.3 Lab: Install the Motherboard....................................................................................... 123.5.2 Lab: Install the Drives................................................................................................. 133.6.3 Lab: Install Adapter Cards.......................................................................................... 143.7.2 Lab: Install Internal Cables.......................................................................................... 153.8.2 Lab: Complete the Computer Assembly...................................................................... 163.9.2 Lab: Boot the Computer............................................................................................. 17Chapter 4: Basics of Preventive Maintenance and Troubleshooting............................ 20Chapter 5: Fundamental Operating Systems.................................................................. 215.2.2 Worksheet: NOS Certifications and Jobs.................................................................... 215.3.2 Worksheet: Upgrade Hardware Components.............................................................. 215.4.2 Lab: Install Windows XP............................................................................................ 235.4.2 Optional Lab: Install Windows Vista........................................................................... 345.4.5 Lab: Create Accounts and Check For Updates in Windows XP.................................. 485.4.5 Optional Lab: Create Accounts and Check For Updates in Windows Vista................. 535.4.8 Lab: Managing System Files with Built-in Utilities in Windows XP............................... 595.4.8 Optional Lab: Managing System Files with Built-in Utilities in Windows Vista............... 715.4.9 Worksheet: Answer NTFS and FAT32 Questions...................................................... 835.5.1 Lab: Run Commands in Windows XP......................................................................... 835.5.1 Optional Lab: Run Commands in Windows Vista........................................................ 855.5.3 Lab: Managing Administrative Settings and Snap-ins in Windows XP.......................... 895.5.3 Optional Lab: Managing Administrative Settings and Snap-ins in Windows Vista.............................................................................................................. 1095.5.4 Lab: Install Third-Party Software in Windows XP..................................................... 1305.5.4 Optional Lab: Install Third-Party Software in Windows Vista.................................... 1385.6.2 Lab: Restore Points in Windows XP......................................................................... 1465.6.2 Optional Lab: Restore Points in Windows Vista........................................................ 1555.6.3 Lab: Registry Backup and Recovery in Windows XP................................................ 1655.7.2 Lab: Managing Device Drivers with Device Manager in Windows XP........................ 1785.7.2 Optional Lab: Managing Device Drivers with Device Manager in Windows Vista.............................................................................................................. 184Chapter 6: Fundamental Laptops and Portable Devices.............................................. 1916.1.2 Worksheet: Research Laptops, Smartphones, and PDAs.......................................... 1916.2.3 Worksheet: Complete Docking Stations True or False Questions............................... 1936.3.4 Worksheet: Answer Laptop Expansion Questions..................................................... 1936.4.1 Worksheet: Match ACPI Standards......................................................................... 1946.7.2 Worksheet: Research Laptop Problems.................................................................... 194Chapter 7: Fundamental Printers and Scanners........................................................... 1967.4.2 Lab: Install All-in-One Device and Software............................................................. 196Chapter 8: Fundamental Networks............................................................................... 2018.3.2 Worksheet: Identify IP Address Classes................................................................... 2018.9.1 Worksheet: Internet Search for NIC Drivers............................................................. 2018.9.2 Lab: Configure an Ethernet NIC to use DHCP in Windows XP................................. 2028.9.2 Optional Lab: Configure an Ethernet NIC to use DHCP in Windows Vista................ 2128.10.3 Worksheet: Answer Broadband Questions.............................................................. 2218.12.2 Worksheet: Diagnose a Network Problem.............................................................. 2228.12.2 Worksheet: Diagnose a Network Problem.............................................................. 224Chapter 9: Fundamental Security.................................................................................. 2259.1 Worksheet: Security Attacks....................................................................................... 2259.2.1 Worksheet: Third-Party Anti-Virus Software............................................................ 2259.4.2 Worksheet: Operating System Updates..................................................................... 2279.5.2 Worksheet: Gather Information from the Customer.................................................... 227Chapter 10: Communication Skills................................................................................ 23010.1 Worksheet: Technician Resources.............................................................................. 23010.2.2 Class Discussion: Controlling the Call...................................................................... 23010.2.3 Class Discussion: Identifying Difficult Customer Types............................................. 23110.3 Class Discussion: Customer Privacy........................................................................... 232Chapter 11: Advanced Personal Computers................................................................. 23311.1 Worksheet: Job Opportunities................................................................................... 23311.2.2 Lab: Using a Multimeter and a Power Supply Tester............................................... 23411.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter...................... 23811.3.7 Worksheet: Research Computer Components......................................................... 24111.4.1 Lab: Install a NIC in Windows XP.......................................................................... 24611.4.1 Optional Lab: Install a NIC in Windows Vista......................................................... 26611.4.3 Lab: Install Additional RAM in Windows XP.......................................................... 28511.4.3 Optional Lab: Install Additional RAM in Windows Vista......................................... 28811.4.4 Lab: BIOS File Search........................................................................................... 29111.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP............. 29311.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista.......................................................................................................... 30511.6.3 Lab: Repair Boot Problem...................................................................................... 31411.6.3 Lab: Remote Technician: Repair Boot Problem....................................................... 31511.6.3 Lab: Troubleshooting Hardware Problems in Windows XP..................................... 31811.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista..................... 320Chapter 12: Advanced Operating Systems................................................................... 32212.2.2 Lab: Advanced Installation of Windows XP............................................................ 32212.2.2 Optional Lab: Advanced Installation of Windows Vista........................................... 34612.2.3 Lab: Create a Partition in Windows XP................................................................... 37412.2.3 Optional Lab: Create a Partition in Windows Vista.................................................. 38812.2.4 Lab: Customize Settings in Windows XP................................................................. 40212.2.4 Optional Lab: Customize Settings in Windows Vista................................................ 48312.2.5 Optional Lab: Install an Alternate Browser.............................................................. 55712.4.1 Lab: Schedule Task Using GUI and "at" Command in Windows XP........................ 56512.4.1 Optional Lab: Schedule Task Using GUI and "at" Command in Windows Vista.............................................................................................................. 57412.4.2 Lab: Restore Points in Windows XP....................................................................... 58412.4.2 Optional Lab: Restore Points in Windows Vista...................................................... 59312.5.3 Lab: Fix Operating System Problem........................................................................ 60312.5.3 Lab: Remote Technician: Fix an Operating System Problem..................................... 60312.5.3 Lab: Troubleshooting Operating System Problems in Windows XP.......................... 60512.5.3 Optional Lab: Troubleshooting Operating System Problems in Windows Vista.............................................................................................................. 607Chapter 13: Advanced Laptops and Portable Devices................................................. 60913.2. Worksheet: Investigating Repair Centers................................................................... 60913.3.1 Worksheet: Laptop Batteries.................................................................................. 61013.3.2 Worksheet: Docking Station................................................................................... 61113.3.3 Worksheet: Research DVD Drives......................................................................... 61213.3.4 Worksheet: Laptop RAM....................................................................................... 61313.5.3 Worksheet: Verify Work Order Information............................................................ 61413.5.3 Worksheet: Investigating Support Websites and Repair Companies......................... 61513.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows XP............................ 61613.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows Vista......................... 617Chapter 14: Advanced Printers and Scanners.............................................................. 61914.2.4 Lab: Install an All-in-one Printer/Scanner................................................................ 61914.3.2 Lab: Share the All-in-one Printer/Scanner in Windows XP...................................... 62414.3.2 Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista...................... 62814.4.2 Lab: Optimize Scanner Output................................................................................ 63414.5.1 Worksheet: Search for Certified Printer Technician Jobs.......................................... 63614.6.3 Lab: Fix a Printer Problem...................................................................................... 63714.6.3 Lab: Remote Technician: Fix a Printer Problem....................................................... 63714.6.3 Lab: Troubleshooting Printer Problems in Windows XP........................................... 63914.6.3 Optional Lab: Troubleshooting Printer Problems in Windows Vista.......................... 644Chapter 15: Advanced Networks.................................................................................. 65015.2.2 Worksheet: Protocols............................................................................................. 65015.3.2 Worksheet: ISP Connection Types......................................................................... 65115.4.2 Lab: Configure Browser Settings in Windows XP.................................................... 65215.4.2 Optional Lab: Configure Browser Settings in Windows Vista................................... 65615.4.2 Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows XP................................................................................................................ 66315.4.2 Optional Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows Vista.......................................................................................................... 67015.5.1 Lab: Install a Wireless NIC in Windows XP............................................................ 67515.5.1 Optional Lab: Install a Wireless NIC in Windows Vista........................................... 68115.5.2 Lab: Configure Wireless Router.............................................................................. 68715.5.3 Lab: Test the Wireless NIC in Windows XP........................................................... 69215.5.3 Optional Lab: Test the Wireless NIC in Windows Vista.......................................... 69615.8.3 Lab: Fix Network Problem..................................................................................... 69915.8.3 Lab: Remote Technician: Fix Network Problem...................................................... 70015.8.3 Lab: Troubleshooting Network Problems in Windows XP....................................... 70215.8.3 Optional Lab: Troubleshooting Network Problems in Windows Vista...................... 706Chapter 16: Advanced Security..................................................................................... 71116.1.1 Worksheet: Answer Security Policy Questions........................................................ 71116.2.3 Worksheet: Research Firewalls............................................................................... 71116.3.1 Lab: Configure Wireless Security............................................................................ 71416.3.2 Lab: Configure Windows XP Firewall..................................................................... 72316.3.2 Optional Lab: Configure Windows Vista Firewall.................................................... 72716.4.3 Lab: Data Backup and Recovery in Windows XP................................................... 73716.4.3 Optional Lab: Data Backup and Recovery in Windows Vista.................................. 75216.5.3 Lab: Fix a Security Problem.................................................................................... 76316.5.3 Lab: Remote Technician: Fix a Security Problem..................................................... 76416.5.3 Lab: Troubleshooting Access Security with Windows XP........................................ 76716.5.3 Optional Lab: Troubleshooting Access Security with Windows Vista....................... 772 9781587132629 TOC 3/31/2010show more

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