Human Relations: Canadian Edition

Human Relations: Canadian Edition : Interpersonal Job Oriented Skills

3.64 (62 ratings by Goodreads)
  • Paperback
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For courses in Human Relations, Interpersonal Skills, Human Behaviour at Work, Applied Social Psychology With its blend of current and traditional interpersonal relations topics, this text concentrates on skill development and self-assessment. In addition to helping students become more effective communicators and leaders, it outlines strategies for successful group problem solving, techniques to increase personal productivity and manage stress, as well as tips on how to train, coach, and motivate more

Product details

  • Paperback | 384 pages
  • 202 x 252 x 22mm | 748.42g
  • Pearson Canada, Toronto
  • Prentice-Hall (Canada)
  • Scarborough, Canada
  • 0130307149
  • 9780130307149

Table of contents

Preface. 1. A Framework for Interpersonal Skill Development. 2. Understanding Individual Differences. 3. Interpersonal Communications. 4. Developing Teamwork Skills. 5. Group Problem Solving and Decision Making. 6. Cross-Cultural Relations and Diversity. 7. Resolving Conflicts with Others. 8. Becoming an Effective Leader. 9. Motivating Others. 10. Helping Others Develop and Grow. 11. Positive Political Skills. 12. Customer Satisfaction Skills. 13. Enhancing Ethical Behaviour. 14. Personal Productivity and Stress Management. 15. Job Search and Career Management Skills. Glossary. References. more

Rating details

62 ratings
3.64 out of 5 stars
5 27% (17)
4 32% (20)
3 24% (15)
2 10% (6)
1 6% (4)
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