Human Relations

Human Relations : Interpersonal, Job-Oriented Skills

3.64 (62 ratings by Goodreads)
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For courses in Interpersonal Relations, Interpersonal Skills, Human Relations and Professional Development.Designed to help students enhance their interpersonal skills in the workplace, this text explores a blend of current and traditional interpersonal concepts-and features a heavy emphasis on skill development and self-assessment through an extensive variety of skill-building suggestions, exercises, and cases related to specific topics. It offers a more personal and job-oriented, and less managerial approach than other texts on the more

Product details

  • Paperback | 363 pages
  • 200.66 x 251.46 x 17.78mm | 725.74g
  • Pearson Education (US)
  • Pearson
  • United States
  • 7th edition
  • 0130105783
  • 9780130105783

About Andrew J. Dubrin

DR. ANDREW DUBRIN is an accomplished author, an active speaker, and holds a full professorship at the Rochester Institute of Technology. He has published hundreds of articles in scholarly journals, national magazines, and newspapers. He has appeared on over 350 television shows and radio more

Table of contents

1. A Framework for Interpersonal Skill Development. 2. Understanding Individual Differences. 3. Interpersonal Communications. 4. Developing Teamwork Skills. 5. Group Problem Solving and Decision Making. 6. Cross-Cultural Relations and Diversity. 7. Resolving Conflicts with Others. 8. Becoming an Effective Leader. 9. Motivating Others. 10. Helping Others Develop and Grow. 11. Positive Political Skills. 12. Customer Satisfaction Skills. 13. Enhancing Ethical Behavior. 14. Personal Productivity and Stress Management. 15. Job Search and Career Management more

Review quote

"...we have had real success using Dr. DuBrin's book. Our faculty like using it and our students like working with our Human Relations in Business course...[or] our Motivation and Leadership courses."-Gary W. Piggrem, more

Rating details

62 ratings
3.64 out of 5 stars
5 27% (17)
4 32% (20)
3 24% (15)
2 10% (6)
1 6% (4)
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