Series Editor's Introduction, Vladimir Zwass; Foreword, Izak Benbasat; 1. Applications of Human-Computer Interaction in Management Information Systems: An Introduction, Dennis Galletta and Ping Zhang; Part I. Electronic Commerce and the Web; 2. Human-Computer Interaction for Electronic Commerce: A Program of Studies to Improve the Communication between Customers and Online Stores, Izak Benbasat; 3. Understanding the Direct and Interaction Effects of Web Delay and Related Factors: A Research Program, Dennis Galletta, Raymond M. Henry, Scott McCoy, and Peter Polak; 4. Pop-up Animations: Impact and Implications for Website Design and Online Advertising, Ping Zhang; Part II. Collaboration Support; 5. Bridging Distance: Empirical Studies of Distributed Teams, Judy Olson and Gary Olson; 6. Asynchronous Virtual Teams: Can Software Tools and Structuring of Social Processes Enhance Performance? Starr Roxanne Hiltz, Jerry Fjermestad, Rosalie J. Ocker, and Murray Turoff; 7. Collaboration Technology, Tasks and Context: Evolution and Opportunity, Ilze Zigurs and Bjorn Erik Munkvold; Part III. Culture and Globalization; 8. Toward Reliable Metrics for Cultural Aspects of Human-Computer Interaction: Focusing on the Mobile Internet in Three Asian Countries, Jinwoo Kim, Inseong Lee, Boreum Choi, Se-Joon Hong, Kar Yan Tam, and Kazuaki Naruse; 9. Cultural and Globalization Issues Impacting the Organizational Use of Information Technology, Geoffrey S. Hubona, Duane Truex, Jijie Wang, and Detmar W. Straub; Part IV. Learning and Training; 10. Technology-based Training: Toward a Learner Centric Research Agenda, Sharath Sasidharan and Radhika Santhanam; 11. Developing Training Strategies with an HCI Perspective, Lorne Olfman, Robert P. Bostrom, and Maung K. Sein; 12. The Learning Objects Economy: What Remains to Be Done? Conrad Shayo and Lorne Olfman; Part V. User-Centered IS Development; 13. Research Issues in Information Requirements Determination for Systems Development and Human-Computer Interaction, Glenn J. Browne; 14. Dimensions of Participatory in Information Systems Design, John Carroll and Mary Beth Rosson; Part VI. Health Care/Health Informatics; 15. Technology-Enabled Transformations in U.S. Health Care: Early Findings on Personal Health Records and Individual Use, Ritu Agarwal and Corey Angst; 16. Organizational and Individual Acceptance of Assistive Interfaces and Technologies, Adriane B. Randolph and Geoffrey S. Hubona; Part VII. Methodological Issues and Reflections; 17. Conducting Experimental Research in HCI: From Topic Selection to Publication, Alan Dennis, Monica Garfield, Heikki Topi, and Joseph Valacich; 18. Soft versus Hard: The Essential Tension, John Carroll; Editors and Contributors; Series Editor; Index.