Hotel Operations Management
For courses in Introduction to Hotel and Lodging Management.Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's-and their own-ultimate success.
- Hardback | 512 pages
- 203.2 x 238.76 x 25.4mm | 861.82g
- 11 Sep 2003
- Pearson Education (US)
- United States
Table of contents
1. The Hotel Industry: Overview and Professional Career Opportunities. 2. The Hotel General Manager. 3. Management and Supervision Skills for the G.M. 4. Human Resources. 5. The Controller. 6. The Front Office. 7. Housekeeping. 8. Food and Beverage. 9. Safety and Property Security. 10. Sales and Marketing. 11. Facility Engineering and Maintenance. 12. Franchise Agreements and Management Contracts. 13. Purchasing a Hotel.
About Jack D. Ninemeier
David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center. Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.