Hotel Operations Management

Hotel Operations Management

4.36 (11 ratings by Goodreads)
By (author)  , By (author) 

List price: US$64.99

Currently unavailable

Add to wishlist

AbeBooks may have this title (opens in new window).

Try AbeBooks


For courses in Introduction to Hotel and Lodging Management.Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's-and their own-ultimate success.
show more

Product details

  • Hardback | 512 pages
  • 203.2 x 238.76 x 25.4mm | 861.82g
  • Pearson
  • United States
  • English
  • Subsequent
  • 0130995983
  • 9780130995988

Table of contents

1. The Hotel Industry: Overview and Professional Career Opportunities. 2. The Hotel General Manager. 3. Management and Supervision Skills for the G.M. 4. Human Resources. 5. The Controller. 6. The Front Office. 7. Housekeeping. 8. Food and Beverage. 9. Safety and Property Security. 10. Sales and Marketing. 11. Facility Engineering and Maintenance. 12. Franchise Agreements and Management Contracts. 13. Purchasing a Hotel.
show more

About Jack D. Ninemeier

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center. Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.
show more

Rating details

11 ratings
4.36 out of 5 stars
5 45% (5)
4 45% (5)
3 9% (1)
2 0% (0)
1 0% (0)
Book ratings by Goodreads
Goodreads is the world's largest site for readers with over 50 million reviews. We're featuring millions of their reader ratings on our book pages to help you find your new favourite book. Close X