Hotel Operations Management

Hotel Operations Management

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Description

For courses in Introduction to Hotel and Lodging Management.Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's-and their own-ultimate success.show more

Product details

  • Hardback | 512 pages
  • 203.2 x 238.76 x 25.4mm | 861.82g
  • Pearson Education (US)
  • Pearson
  • United States
  • English
  • Subsequent
  • 0130995983
  • 9780130995988

Table of contents

1. The Hotel Industry: Overview and Professional Career Opportunities. 2. The Hotel General Manager. 3. Management and Supervision Skills for the G.M. 4. Human Resources. 5. The Controller. 6. The Front Office. 7. Housekeeping. 8. Food and Beverage. 9. Safety and Property Security. 10. Sales and Marketing. 11. Facility Engineering and Maintenance. 12. Franchise Agreements and Management Contracts. 13. Purchasing a Hotel.show more

About David K. Hayes

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center. Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.show more

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