Hotel and Motel Loss Prevention

Hotel and Motel Loss Prevention : A Management Perspective

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For courses in Hotel Administration and Travel and Tourism.

This relevant introduction fills a void in the education of hospitality industry students and employees regarding security and loss prevention. The text provides meaningful guidance to hotel and motel management personnel with regard to management's role in security amid the growing concern of loss prevention and security issues.
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Product details

  • Hardback | 257 pages
  • 183.1 x 241 x 17mm | 580.61g
  • Pearson
  • Upper Saddle River, NJ, United States
  • English
  • 0130109096
  • 9780130109095

Back cover copy

Mindful of the lodging industry's highly competitive nature and its need to be profitable, Hotel and Motel Loss Prevention: A Management Perspective offers both current and future general managers a number of practical, cost-effective ways to prevent and minimize losses. It covers more than protecting guests against crimes. It shows how effective security / loss prevention measures help protect assets, including reputation, against other forms of loss.

Topics include:

An analysis of physical security's importance in relation to loss prevention, especially when new construction or major alterations are being considered The integration of security into all aspects of hotel and motel operations to help prevent losses even when employing security personnel cannot be justified. A discussion of the impact of meaningful loss prevention programs on law-related issues, litigation included, and A look at loss prevention in connection with international operations.
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Table of contents

1. Introduction: Hotel Management and Loss Prevention.

2. The Role of Physical Security.

3. Loss Prevention and Hotel Operations.

4. Guests and Loss Prevention.

5. Risk Management, Emergencies and Disasters.

6. Legal Considerations in Preventing Losses.

7. The Security Department's Role.

8. International Operations.
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About Harvey Burstein

HARVEY BURSTEIN, David B. Schulman Professor of Security at Northeastern University's College of Criminal Justice, is a graduate of the Creighton University School of Law, a former special agent of the Federal Bureau of Investigation, and Chief, Foreign and Domestic Investigations, Surveys, and Physical Security, U.S. Department of State. Since leaving federal service Mr. Burstein has practiced law, been a security management consultant for various Fortune 500 companies, and worked as a corporate security director.

As a consultant he has been retained by the American Hotel & Motel Association, Inter-Continental Hotels, the Chicago Ritz Carlton Hotel, Marcus Hotels, the Saunders Hotels Company, Inc., and Sage Hotels and Lodges; he has also served on the AH&MA's Security, Safety, and Fire Prevention Committee. Mr. Burstein has been the corporate security director for Sheraton Hotels and a visiting faculty member at Cornell University's School of Hotel Administration. In addition, he has addressed meetings of the AH&MA, Quality Inns, Westin Hotels, the Georgia, Iowa, Missouri, and Caribbean Hotel & Motel Associations, the Club Managers of America, and the National Restaurant Association.

Theauthor of nine books on various aspects of security management and investigations, Mr. Burstein also was asked to write the chapter on security for the third edition of G. H. Lattin's Modern Hotel and Motel Management. He currently is a member of the editorial advisory board of Hotel/Motel Security and Safety Management.
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