Hotel and Hospitality English

Hotel and Hospitality English : A1-A2

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This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

*24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
*4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
*The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
*The audio CD provides valuable listening practice to accompany each unit.
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Product details

  • Mixed media product | 160 pages
  • 148 x 210 x 9mm | 380g
  • Collins
  • London, United Kingdom
  • English
  • 1st ed.
  • w. col. ill.
  • 0007431988
  • 9780007431984
  • 198,291